BMO Financial Group Senior Manager, Fraud Strategy & Business Consulting U.S. Personal Banking/Retail Lending in Virtual, Tennessee
111 W Monroe - 115 S LaSalle
Job Family Group:
Customer Shared Services
The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.
The Senior Manager, Fraud Strategy & Business Consulting will partner with stakeholders internal to Enterprise Fraud Management and across BMO (Canada and the USA) to deliver project/program/initiative business results in alignment with overall group goals and Line of Business priorities. As a Fraud Subject Matter Expert, the Senior Manager will drive the design and development of fraud controls, assess the inherent and residual risk associated with the deployment or change of products or services, and provide overarching strategic direction for fraud across BMO channels and operating groups. Through consulting engagements, the Senior Manager provides input into business decisions acting as a trusted advisor, while offering engagement and support during the assessment of various product or service enhancements. The position is responsible for assessing current state Fraud controls, providing recommendations and driving implementation of the changes as appropriate. Through detailed analysis and research, the Senior Manager will perform in-depth root cause analysis of key losses, providing recommendations on changes to prevent further impact. The position partners with other Senior Managers and Directors across the Fraud Strategy & Business Consulting team while acting as a mentor to Initiative Managers. The Sr. Manager also provides Fraud expertise and insight in partnership with other teams across Enterprise Fraud Management and the Financial Crimes Unit.
Provides strategic input, advice and subject matter expertise for business decisions as a trusted advisor.
Focuses primarily on new build or significant enhancements to existing products, services, systems, processes, etc. usually large scale, and high complexity initiatives impacting multiple lines of business.
Responsible to incorporate Fraud requirements within business activities to ensure smooth, effective implementation and the achievement of anticipated benefits.
Makes recommendations to senior leaders on fraud strategy and new initiatives, building the business case based on an in-depth understanding of the underlying needs, analyzing potential options, assessing expected return on investment and implications for the business and our customers.
Acting as the prime fraud subject matter expert for internal/external stakeholders, recommends business priorities, advises on resource requirements and supports roadmap development for execution.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Acts as a fraud subject matter expert on relevant regulations and policies, may network with industry contacts to gain competitive insights and best practices.
Accountable to provide support to a diverse group of initiatives across banking and card platforms, covering multiple stakeholders from within EFM and/or across the enterprise. This may include direct accountability for initiative execution.
Identifies enablers and key issues prior to and during implementation of initiatives, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
Leads or collaborates across BMO in defining the communication plan designed to positively influence or change behavior; develops tailored messaging (i.e. red flag identification/best practices); ensures consistency of messaging and supports the identification of the appropriate distribution channels in order to positively influence or change behavior. May include assisting with training sessions and delivering/disseminating training and/or learning materials.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Partners with stakeholders to identify project/program/initiative critical success factors and integrate appropriate cost, quality, and risk mitigating strategies into change plans.
Identify potential Fraud risk and control gaps within the various phases of initiatives; provide guidance and direction for resolution to support effective delivery across EFM, demonstrating the ability to adapt as needed to ensure quality of execution.
Builds effective relationships with internal/external stakeholders, supports and strengthens alignment between stakeholders, keeping stakeholders informed of messages, recommendations, decisions, process and progress.
Collaborates with internal and external stakeholders to provide business context in the design, develop and implementation of programs and solution.
Breaks down strategic problems, analyzes data and information to provide insights and recommendations.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Actively participate in various Line of Business forums, acting in the capacity of a Fraud liaison for the various initiatives while gathering insight regarding line of business priorities and objectives.
Support Audit and Examinations through material preparation, presentation and ongoing resolution to questions.
Designs and produces regular and ad-hoc reports, and dashboards as required.
Broader work or accountabilities may be assigned as needed.
7+ years of relevant experience within Fraud and Banking
3+ years of experience in initiative or project leadership
A post-secondary degree in a related field of study, or an equivalent combination of education and experience
Solid experience in developing and building Fraud Strategies required
Maintain, or are pursuing Fraud or related Certifications (ex: CFE)
Strong knowledge of project management protocols, change management processes
Strong experience in relationship management and decision influence
Strong analytical and problem solving skills
Excellent communication skills and ease interacting with Senior and Executive level management
Excellent time management, organization and prioritization skills
Strong Experience in remote team leadership
Expert sound knowledge of banking
Proactive in identifying potential concerns and follow-up to resolve such issues
Ability to evaluate time sensitive situations and make sound decisions
Knowledge of FISERV, TSYS, Early Warning or RSA tools preferred
Demonstrated ability to manage ambiguity
A seasoned professional with a combination of education, experience and industry knowledge
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.