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BMO Financial Group Account Specialist in Virtual, Ontario

Address:

VIRTUAL59 - HomeRes - ON - BMO

Job Family Group:

Customer Shared Services

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life . It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

BMO Financial Group strives to create a workplace that:

  • Values new ideas, different perspectives and the opinions of all employees;

  • Promotes teamwork and draws on the strength of each employee;

  • Supports individual needs & welcomes and celebrates our differences;

  • Provides the tools and resources so that each employee can contribute to their full potential

    Working together, we are creating an organization that is built upon and driven by a winning culture and sets the standard for the financial services industry. Employee Value Proposition :

  • Flexible work schedule including possible, work from home position

  • Working environment that values equity, diversity, inclusion and growth

Mandate ESOP Dialer agent:

The Early Stage Collections, Call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer/client service focus within a collection call center environment. Dialer agents are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e.. Reduced or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of BMO borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.

Daily Responsibilities: • Perform In-bound/Outbound collections call to clients regarding passed due payments

• Respond to inquiries regarding delinquent accounts and negotiate payment arrangement

• Offer Hardship solutions to customers by completing risk assessments• Perform other related service responsibilities as required

• Document all activity details in appropriate systems

• Manages all transactions related to customer and branch calls or refers to appropriate internal business groups.

• Follows documented policies and procedures to execute transactions, activities and processes within assigned authorities.

Required Skills:

• Strong BILINGUAL communication and writing skills - French/English** (Montreal hires only) • 2 years of previous call center or customer service experience

• Basic understanding of Consumer Collections and relevant functional procedures • Intermediate knowledge of Microsoft Office (Excel, Word, Outlook) • Strong communication and negotiating skills

• Proven ability to work effectively in a fast-paced environment

• Proven ability to multi-task, prioritize workload and meet deadlines

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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