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BMO Financial Group Fraud Operations Strategy Business Analyst in Virtual, New Jersey

Address:

VIRTUAL09 - HomeRes - FL

Job Family Group:

Technology

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities.

BMO's Financial Crimes Unit (FCU) brings together Information Security, Fraud Management, Physical Security and Global Crisis and Continuity Management capabilities to address the ever-growing threat landscape and security environment. A highly collaborative organization, the FCU enhances BMO's ability to detect, prevent, respond to and recover from security threats.

Enterprise Fraud Management, within the FCU, is focused on providing industry leading fraud prevention while maintaining an optimal balance among containment, profitability and delivering an extraordinary customer experience.

The Fraud Operations Strategy Business Analyst role will report to the Director, Fraud Operations Strategy residing in the Fraud Operations department within EFM.

The Fraud Operations Strategy team supports a broad amount of initiatives for the Fraud Operations team. This role will assist with building foundational processes, enhancing existing practices, expanding coverage across the entire fraud operations teams and representing fraud operations on technical projects.

Liaises with stakeholders to understand problems and opportunities and, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes data and creates documents and plans in service of informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews or inspections, in collaboration with the project team, to ensure the quality of work products.

  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

  • Ensures alignment between values and behaviour that fosters diversity and inclusion.

  • Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

  • Understands and can explain to others the core processes, risks & mitigation techniques for designated areas.

  • Anticipates and reduces complexity for others.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Monitors and tracks performance, and addresses any issues.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Assists in the preparation of end-user materials.

  • Plans and conducts third-party software analysis as needed for inclusion in the project solution.

  • Gathers requirements and documents these requirements for use in various audits, reports, & projects.

  • Participates in the creation of use cases and user expected results to ensure that software is delivered to end users with zero Severity 1 or Severity 2 defects.

  • Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.

  • Ensures system specifications meet expectations/requirements, and negotiates solutions.

  • Creates documentation to ensure the supportability of analyses.

  • Maintains existing requirements to ensure that current-state needs are known.

  • Develops and implements data collection systems and other strategies that optimize statistical efficiency and data quality.

  • Identifies, analyzes, and interprets trends or patterns in complex data sets.

  • Remains alert to new techniques for insights, analytics, and data visualization, and devises new ways of applying them.

  • Interprets data, analyzes results using statistical techniques and provide ongoing reports.

  • Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.

  • Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.

  • Provides analytical support and insights.

  • Identifies opportunities to strengthen business analysis capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across BMO.

  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently on a range of complex tasks, which may include unique situations.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • 3 years of Fraud experience required.

  • Prefer Risk & Control/Internal Audits highly desired.

  • ​Experience setting up processes

  • Self Starter

  • Strong Technical Skills i.e. MS office

  • Project Management Skills would be very helpful.

  • Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.

  • Demonstrates applied knowledge of one or more analysis and problem decomposition technique.

  • Understands complete Software Development Life Cycle and can apply the applicable portions of the ‘Feasibility,’ ‘Requirements,” and ‘Analysis’ phases.

  • Demonstrates writing and documentation skills.

  • Understands and can explain to others the core processes involved in their area of support.

  • Technical proficiency gained through education and/or business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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