BMO Financial Group Treasury & Payment Solutions Communications Manager in Virtual, Illinois
A cornerstone of TPS’ digital strategy is delivering resilient and reliable services to our clients. The TPS Incident Management team works closely with our partners in Technology & Operations to drive initiatives and implement processes that promote system resiliency and to mitigate impacts from service interruptions when they occur. We are a cross-pillar collaborative team, and we work together to continuously improve the stability of our systems and develop streamlined processes that foster operational excellence.
As a member of the TPS Incident Management team, the Communications Manager is responsible for developing communications to notify key stakeholders about service interruptions and help clients and employees manage impacts associated with technology outages.
The Communications Manager works collaboratively with key stakeholders across the organization to assess communications needs, recommend communications plans and solutions, and create/deliver communication solutions that effectively support and address communications needs.
Recommend, develop and execute incident communication plans and solutions based on an understanding of the business strategy and stakeholder needs, and in alignment with an overarching communication strategy.
Write, edit and distribute urgent customer and internal stakeholder communications and ensure communication is fast, transparent, accurate, and consistent across channels. These communications include service notifications, speaking points, client letters and online content.
Manage incident communication platforms and the execution of communications using various vehicles.
Build library of canned communications that can be delivered quickly to impacted stakeholders during incidents.
Develop and maintain incident communication templates to standardize and prepare communications for key outage scenarios.
Identify opportunities for continuous improvement and apply learnings following incidents, always with an eye to improve customer experience.
Work with internal teams to coordinate and streamline outreach communication to impacted clients.
Assist in scheduling, managing and recording Sales and Banker calls during critical incidents.
Develop content for pitch slides and presentations that highlights our resiliency posture and operational excellence initiatives.
Develops strategies and tools to measure, analyze and report on the effectiveness of communications initiatives.
Remain alert to new trends, tools and methods of communication, and makes recommendations on their application.
Knowledge and Skills:
Between 5 - 7 years of relevant experience and post-secondary degree in related field of study such as communications, marketing, journalism.
Excellent writing, editing and proof-reading skills: the successful candidate must be an experienced writer who can distill technical and complex information into clear and concise messaging.
Extensive knowledge of cash management, payments and commercial banking services and applications; incident management experience an asset.
Excellent interpersonal skills: you must be comfortable working in high stress situations and adept at building relationships with stakeholders across the organization.
Problem-solving skills: the candidate must have the ability to synthesize information and use critical reasoning to determine actions required during incidents and drive toward resolution.
Thinking on your feet: you are comfortable dealing with ambiguity and can pivot as situations evolve.
Initiative: you are a self-starter who shows a high degree of initiative, can manage multiple projects and work calmly under pressure to meet deadlines.
Organizational skills: you have excellent organizational skills, execution abilities and demonstrate a high level of attention to detail.
High level of proficiency using MS Office applications (Outlook, Word, Excel, Teams, and PowerPoint) and other collaboration tools, such as Confluence.
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.