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BMO Financial Group Sales Associate - US Wealth TPS ( New Grad ) Summer 2022 start in Virtual, Illinois

Supports the delivery of the customer experience for private banking clients. Provides high quality customer service to all existing and potential clients displaying a comprehensive knowledge of products. Recognizes the appropriate time to proactively identify and discuss clients’ needs and works collaboratively with the branch and regional teams to identify and make referrals. Ensures compliance and operational effectiveness.

  • Assists in preparing new business proposals or presentations to clients/prospects.

  • Identifies customer needs and matches with appropriate products or services using relationship selling techniques, including making referrals to other BMO employees.

  • Acts as the key service contact for clients.

  • Takes ownership of client issues and collaborates with others to resolve or escalates per guidelines.

  • Liaises with external advisors of clients on behalf of the banker / relationship manager.

  • Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.

  • Determines client needs and ensures timely and accurate completion of transaction processing.

  • Takes ownership of client inquiries/ concerns/ complaints, ensuring timely resolution and referring as appropriate.

  • Maintains detailed knowledge and understanding of integrated private banking services and offerings as well as a detailed understanding of the strategic direction of the business.

  • Coordinates and executes specific activities for the implementation of strategic initiatives; includes tracking metrics and milestones.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Analyzes data and information to provide insights and recommendations.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Reviews overdraft and other monitoring reports; actions as appropriate and refers all unresolved deficiencies are reported as per Bank policy.

  • Collects fees applicable to credit terms and conditions approved, as well as for activities performed.

  • Implements and monitors procedural and policy changes as required.

  • Identifies and recommends workflow process alternatives that can lead to improved efficiency and service levels.

  • Meets high-quality service standards to maximize relationship retention and growth.

  • Develops rapport and instills confidence with the client to develop credibility and earn their trust.

  • Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.

  • Adheres to all banking, investment and lending regulations, Policies and Procedures, legal and ethical requirements, process requirements, bank guidelines and established risk guidelines.

  • Follows security and safeguarding procedures and applies appropriate due diligence for the prevention of loss due to fraud, counterfeiting money laundering or defalcation in accordance with Bank policy.

  • Participates in audits and compliance reviews as assigned.

  • Identifies and escalates all irregularities and discrepancies to management.

  • Focus may be on a business/group.

  • Thinks creatively and proposes new solutions.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works mostly independently.

  • Broader work or accountabilities may be assigned as needed. Qualifications:

  • Typically between 1-2 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • RISR qualified (Minimum IFIC completed; CSC preferred).

  • Working knowledge of personal (primarily) and commercial credit and non-credit products, monitoring/operational processes and applications.

  • Understanding of the Lending Process and supporting policies.

  • Understanding of loan and security documentation, including registration and renewal routine.

  • Knowledge and understanding of banking services.

  • Knowledge of mutual fund/investment products.

  • Specialized knowledge from education and/or business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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