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BMO Financial Group Client Service Advisor, Commercial in Vancouver, British Columbia

Address:

595 Burrard Street

Job Family Group:

Commercial Sales & Service

At BMO Financial Group, we believe in our people, and we provide them with a positive environment in which they can reach their full potential. As one of North America's highly diversified financial services providers, we are always looking for new and exciting ways to serve our clients. It is a dynamic work environment that makes good business sense

The Client Service Advisor, Commercial supports the bank’s strategy for growing market share and maximizing profitability of client relationships by ensuring prompt and effective resolution of service issues for corporate clients; acting as the first point of contact. The Client Service Advisor is responsible for pro-active management of the service coverage relationship; accurately documenting issues and resolution. As part of ongoing client interactions, the Client Service Advisor is also responsible for identifying enhancements which may result in sales opportunities, product, operational or process improvements. The role also ensures that knowledge is disseminated to the client service team as a whole, through practices of knowledge sharing, training and peer coaching.

Knowledge & Skills:

3 years related job exposure,

Knowledge of Treasury Management products and services,

Branch banking and operational process knowledge

Strong client focus and interpersonal skills.

Excellent oral and written communication

Problem resolution, analytical & organizational skills.

Able to multi-task in a fast paced environment.

Must work well in a team environment

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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