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BMO Financial Group Sr UX Designer in Toronto, Ontario


55 Bloor Street West

Job Family Group:

Customer Solutions

We’re on a mission:

Are you a curious thinker with innovative ideas and a passion for delivering market-leading digital customer experiences? Make your mark by helping us reimagine how we interact with our customers and create the experiences that matter to them. We’re building a team of passionate people, working collaboratively in Agile, to reimagine banking for the digital age.

Why now and why BMO ?

We believe our customers’ lives are changing – and we need to change with them. From day-to-day life to the moments that matter, our customers are increasingly defining success in different ways and we need to be there to help. This means meeting our customers where and how they expect to bank.

At BMO, we believe we must respond to our customers by becoming a customer experience-led, digitally-enabled bank. Driven by a deep understanding of our customers and willingness to constantly challenge the status quo, we believe we can meet the challenge before us.

How ?

We are building experience teams, combining people with different skills and knowledge, to accelerate our customer experience. These teams will work Agile, in a vibrant space, and embrace the latest methods, tools, and technologies to drive innovation and change. Self-managed and cross-functional, these teams will be empowered and have the resources and authority to drive a customer-led digital transformation.

As a Senior UX Designer, here’s what you will do:

  • Create holistic design solutions for online banking experiences a cross multiple platforms

  • S hape experiences through hands-on c ontribution, while ensuring consistency and coordination across design teams

  • Work side by side with customers, product managers, developers, and fellow designers

  • Lead design sprints , mentor junior designers, and g uide design effort s from concept through user research, development, and iterative feedback loops

  • B alance business goals , customer needs , and technological capabilities to create solutions that are scalable and future-proofed

  • Rapidly sketch or prototype ideas in order to share concepts and learn from users

  • Translate customer data and insights into design decisions, improvements, and opportunities

  • Drive creation of customer journeys, UX strategy, and future state visions

  • Produce UX deliverables such as user flows, site maps, and wireframes

  • Communicate design rationale and evangelize user-centered design practices

  • Contribute to planning, conducting, and analyzing usability testing and other user research

  • Ensure use of existing design patterns, style guides, and accessibility guidelines, while contributing to their continuous improvement


    What makes you a great fit?

  • Degree in Computer Science, Interaction Design, Graphic Design, or other relevant education  

  • Minimum of 5-7 years’ experience designing digital products  

  • Expertise in interaction design and information architecture  

  • In-depth knowledge of UX best practices, user-centered design, and design thinking  

  • Firm understanding of responsive web and mobile app design  

  • Experience working across the project life cycle, within cross-functional teams, and using lean/agile design practices  

  • Proficient with design software such as Axure, Sketch, Adobe Creative Suite, InVision, etc.  

  • Collaborative, team player with strong communication and presentation skills  

  • Flexibility, adaptability, and ability to thrive in a fast-paced environment with changing priorities  

  • Familiar with capabilities of front end technologies (HTML,CSS, Java Script)  

  • Financial industry experience would be an asset  

  • Highly organized with demonstrated ability to manage multiple projects    

  • Expertise in design software such as Sketch, Axure, Adobe Creative Suite, InVision, etc.  

  • Familiarity with web analytics tools is a plus  

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.