BMO Financial Group Sr. Configuration Process Analyst - (ITIL / Servicenow / Asset Management / Audit) in Toronto, Ontario
4100 Gordon Baker Road
Job Family Group:
Liaises with stakeholders to understand problems and opportunities related to Configuration Management, recommends solutions to enable the achievement of organizational goals. Builds exceptional relationships with business partners and internal stakeholders. Analyzes data and creates documents and plans, reports for informing, advising, or updating stakeholders. Ensures the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards. Participates in reviews, in collaboration with the stakeholders, to ensure the quality and data accuracy of the book of record.
Understands and can explain to others the core processes, risks & mitigation techniques for designated areas.
Governs Configuration Item data in Book of Record
Process update requests
Manage mailbox and request queue
Opine on Configuration Management process related items
Acts as a SME (subject matter expert) for Configuration Management
Liaises with stakeholders to review completeness and accuracy of Book of Record
Provide input and/or leads process improvements and enhancements related to Configuration Management
Hosts meetings with various stakeholders as it related to overall compliance
Anticipates and reduces complexity for others.
Conducts independent analysis and assessment to resolve strategic issues.
Monitors and tracks performance, and addresses any issues.
Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Assists in the preparation of end-user materials.
Gathers requirements and documents these requirements for use in various audits, reports, & projects.
Works with project stakeholders to validate their requirements and analysis models via techniques such as reviews and walkthroughs.
Maintains existing requirements to ensure that current-state needs are known.
Identifies, analyzes, and interprets trends or patterns in complex data sets.
Remains alert to new techniques for insights, analytics, industry trends and devises new ways of applying them.
Recommends approaches to streamline and integrate technological processes in the organization to improve overall efficiency.
Facilitates discussions and follows a structured approach to plan, elicit, analyze, document, communicate and manage requirements with stakeholders.
Provides analytical support and insights.
Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of configuration and asset management or an equivalent combination of education and experience.
Working knowledge of ITIL and Configuration Management processes and methodologies.
Possesses analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
Demonstrates applied knowledge of one or more analysis and problem decomposition technique.
Demonstrates excelled writing, documentation and communication skills.
Understands and can explain to others the core processes involved in configuration mgmt.
Technical proficiency in CMDB module with Servicenow
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.