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BMO Financial Group Senior UX Designer in Toronto, Ontario


55 Bloor Street West

Job Family Group:

Customer Solutions

Brings design expertise and discipline to understanding users’ needs, creating new solutions and solving problems focused on how customers and employees engage with our products. Works on a variety of stakeholders and initiatives to support user experience improvements across multiple technologies and properties such as web, mobile, tablet applications. Ensures consistent application of BMO’s design system standards.

  • Acts as a trusted advisor to assigned business/group.

  • Influences and negotiates to achieve business objectives.

  • Recommends and implements solutions based on analysis of issues and implications for the business.

  • Identifies emerging issues and trends to inform decision-making.

  • Provides advice and guidance to assigned business/group on BMO design rationale, user experience perspective, and user-centered design practices.

  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Assists in the development of strategic plans.

  • Provides input into the planning & implementation of new digital platform enhancements including scoping of new projects and proposed design deliverables.

  • Ensures alignment between stakeholders.

  • Builds effective relationships with internal/external stakeholders.

  • Designs and produces regular and ad-hoc reports, and dashboards.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Leads the design and delivery of assigned experience design deliverables and creative assets e.g. HCD Discovery, UX Design, Visual Design, UI Development.

  • Manages updates to digital standards guides, directory structures, digital assets, etc. in support of the BMO user experience design system.

  • Leads/participates in the design, implementation and management of core business/group processes.

  • Delivers detailed design artifacts (e.g. visual designs, mock-ups, prototypes).

  • Reviews and approves the work of other designers as required.

  • Stays informed of changes and trends in the creative and design community to enhance skillset over time and brings new ideas/perspectives to BMO.

  • Develops knowledge related to design and / or area of design specialty e.g. User Experience Design (UX Design), User Interface Design (UI Design), Visual Design, User Design Research and Design Operations.

  • Prototypes ideas to share concepts and learn from users.

  • Supports the development and application of the established BMO design and measurement framework to set design direction and create design consistency.

  • Supports user experience research activities e.g. usability testing, persona development, journey mapping, surveys, etc.

  • Develops an understanding of the digital solution design interactions and user flows for the user experience in order to design solutions options.

  • Presents design concepts at stakeholder review meetings and engages in a friendly critique session in order to come up with a great design.

  • Collaborates with internal & external stakeholders to support planning, implementation and sustainment of the design operations. e.g. other design partners, researchers, digital product owners, technology partners.

  • Analyzes data and information to provide design insights and recommendations e.g. industry best practices, client feedback, new vendor offerings, competitor practices, website, process and business metrics.

  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

  • Executes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.

  • Plans, conceptualizes, designs & executes key design elements and design solutions as required to meet overall project timelines to execute business strategy e.g. communications content, visual designs, mock-ups, prototypes, screens, workflow, wireframes, campaigns, etc.

  • Implements existing design patterns, style guides, and accessibility guidelines, while contributing to their continuous improvement.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Provides specialized consulting, analytical and technical support.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently and regularly handles non-routine situations.

  • Broader work or accountabilities may be assigned as needed.


  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Degree in Computer Science, Interaction Design, Graphic Design preferred.

  • Knowledge of web and mobile app design.

  • Expertise in visual design.

  • Knowledge of User Experience / User Interface principles and best practices, user research techniques.

  • Experience working within cross-functional teams, and using lean/agile design practices.

  • Proficient with design software such as Sketch, Axure, Adobe Creative Suite, InVision, etc.

  • Familiar with capabilities of front end technologies (HTML, CSS, Java Script).

  • Deep knowledge and technical proficiency gained through extensive education and business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.