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BMO Financial Group Senior Service Representative, Global Trade Operations in Toronto, Ontario


250 Yonge Street

Job Family Group:

Customer Shared Services


Provide specialized support and service to the management of Global Trade Finance Operations by delivering service excellence to our customers across North America and the UK.

Experience in Trade Finance Operations and a strong background in processing Documentary credits including proficiency in the use of automated systems is required.

Bilingual French and English is preferred.


Ensure that all letter of credit transactions are handled in accordance with International Rules & Regulations i.e. (UCP600, URR 725, ISP98 & URDG 758) with specific attention being paid to compliance and documentary and settlement risks inherent in these transactions, specifically:

  • Perform letter of credit document verifications including advising, payments, and Supply Chain Finance transactions within the bank’s authorized limits.

  • Ensure service level agreements are consistently met and that customer service is maintained at a high level.

  • Effectively manage the risks associated with letters of credit transactions.

  • Closely review transactions ensuring full compliance with regulations and Bank requirements.

  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank Policy and Procedures.

  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation.

  • Acquire and maintain a high level of competence and awareness in trade related matters.

  • Assist in building relationships with internal business partners, as appropriate, through daily interaction. Partner with other operational areas to ensure delivery of timely, quality and efficient processing activities.

  • Demonstrate efficient and effective use of the processing systems.


1-2 to 3 years of related experience.

2-University degree or CDCS designation preferred.

3-Thorough knowledge of uniform rules governing letters of credit.

4-Proven accuracy with alphanumeric data entry supplemented with strong organizational skills.

5-Strong analytical and problem-solving skills

6-Strong customer service and relationship management skills

7-Strong written and oral communication skills

8-Ability to multi-task in a fast-paced environment


May be required to work on statutory holidays and within differing time zones as dictated by the business.

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At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.