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BMO Financial Group Senior Service Rep. T&O in Toronto, Ontario


55 Bloor Street West

Job Family Group:

Customer Shared Services

Wealth Management Operations – Mutual Funds, Analyst

We are currently seeking a Mutual Funds, Analyst to join our Dealer Operations team supporting the Nesbitt Burns Dealer platform. In this role, the successful candidate will be responsible for ensuring the timely and accurate processing of time sensitive mutual fund trade orders, analyzing trade requests deemed “NIGO – Not in Good Order” and for incoming the necessary steps to ensure all information and documentation is received in good for processing. The incumbent is also responsible for providing prompt and courteous service to internal and extremal business partners, branches and Issuers. Areas of focus will fluctuate as business needs or priorities change.

Employee Type: Full TimeSchedule: Monday-FridayJob Category: Analyst, Mutual FundsLocation: 55 Bloor Street West, 18th Floor Toronto, ON (Currently WFH with some on-site job training)

Key responsibilities of this role are:

Overall Accountability

  • Performs a variety of Operation functions: Processes adjustments, payments, settlements, reconciliation and other administrative functions as directed.

  • Performs reconciliations to ensure compliance is adhere to.

  • Responds to routine account and production related enquires from business partners, both internal and external.

  • Reviewing transactions entered by advisors

  • Provides support to Branches, internal business partner and manufacturers on the process of mutual funds trades within accounts. This may involve researching transactions with manufacturers/Branches to resolve why a transaction has rejected and determining the best course of action.

  • Monitor and clear Workflow/Capture items within Service Level Agreements (SLA)

  • Assist with testing on system upgrades and rollouts

Trading Accountability

  • Responds to incoming trade needs from advisors by phone, email and trading applications. Has a thorough understanding of domestic mutual fund and FX, etc.

  • Researches and answers inquiries from internal and external partners, such as Client Information Centre, financial advisors and fund companies regarding products and processing issues.

  • Ensures all appropriate controls regarding account Redemptions, Purchases, Switches, etc. are in place prior to executing request.

  • Prioritizes and schedules transaction processing, working within the accepted industry and department established time frames, while adhering to internal audit standards.

Subsequent Responsibilities

  • Participates in the maintenance and creation of department policies and procedures, while providing recommendations for improvements to direct Manager and Team Lead.

  • Participates in special projects and carries out any other similar or general task at the request of their direct people manager or that may be required by their function.

  • Investigate and research account-related issues and determine the appropriate actions that need to be taken to achieve resolution to such issues.

What do you need to succeed?

Must Have

  • An extreme dedication to client focused service.

  • 3-5 years’ working experience in a client service, operations or relationship management role within the financial services industry preferably in the GIC industry/ Mutual Fund.

  • Research and problem-solving skills.

  • Ability to work effectively and collaboratively in a high volume, dynamic team environment.

  • Excellent verbal and written communications skills.

  • The ability to work under time constraints.

  • Self-motivated and proactive.

Nice to have

  • Experience in FIS, Broadridge, Fundserv, Charles Rivers

  • Completion of the CSC

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.