BMO Financial Group Senior Product Analyst, Digital Systems in Toronto, Ontario
100 King Street West
Job Family Group:
The Senior Product Analyst will be responsible for supporting Client Portals and other digital platform for BMO Private Wealth. The role has accountabilities for documenting support process and procedures, systems administration, co-ordination of change intake, critical incident escalations, testing and release management. In this capacity, the Senior Product Analyst is required to liaise with the frontline, Technology, vendors, and other internal departments and LOBs.
General Support: Perform day to day support of the application through liaising with internal and external support partners. Prioritize requests and channel them to the appropriate supports partners.
Incident Management: Coordinate the end to end incident resolution life cycle including tracking and communicating with internal stakeholders at regular intervals
Help desk liaison and oversight: Monitor service levels and ensure help desk is prepped on inflight / planned changes to ensure smooth BAU support.
Branch Support: Provide tier 2 support to the branches
Procedures and Policies: Develop and maintain support procedures including process flow and decision points for the Client Portal.
Participate and consult on changes, projects and initiatives (new products, regulatory changes, system implementations, etc.),
Support system upgrades, test case creation and testing (UAT).
Co-ordinate the intake process with the operations and technology teams including vendors to ensure the change requests are tracked and implemented on time, on budget and quality.
Monitoring of QA and execute on UAT activities
Align release schedule as per business priority
Ensure business readiness prior to change implementation
Manage communication to stakeholders
Continuously recommend and deliver improvements and solutions.
Identify and implement improvement to functions, processes and practices to the platform
Identify inefficient and redundant tasks for automation and elimination respectively
Develop operations processes / activities for the platform are developed and maintained
Must Have Skills:
Keen eye for detail and analytical skills.
Minimum 3 years experience providing business support for client facing applications
Excellent verbal and written communication skills.
Organizational and time management skills.
Ability to prioritize, and coordinate multiple projects and competing work demands. Ability to see the “big picture” while managing several small projects.
Ability to work independently
Positive interpersonal skills, including the ability to establish and maintain collaborative, courteous working relationships with others.
User Acceptance testing experience
Strong experience in troubleshooting and problem resolution
University degree or college diploma
Advanced skills in Microsoft Excel or Access
Nice to Have Skills:
Formal Project Management or Software development experience or certification
Strong knowledge of discretionary, full service investing, financial services industry and fintech
Change Management experience
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.