BMO Financial Group Senior Manager, Customer Strategy - Consumer Credit in Toronto, Ontario
55 Bloor Street West
Job Family Group:
Data Analytics & Reporting
Supports creation of effective roadmap of customer-centric decisioning, including understanding the data & strategies. Supports the execution of accurate and efficient reporting solutions for risk, regulatory and management information to internal and external stakeholders including regulatory bodies. Supports an efficient and effective risk management function which uses common information sources and practices, reduces ongoing costs, increases service level performance and minimizes risk.
Provides strategic input into business decisions as a trusted advisor
Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
Acts as a subject matter expert on relevant regulations and policies.
May network with industry contacts to gain competitive insights and best practices.
Interprets new regulations and assesses impacts to the risk reporting strategy/program framework.
Influences and negotiates to achieve business objectives.
Identifies emerging issues and trends to inform decision-making.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Identifies data requirements for enabling a customer-centric strategy across multiple data sources
Possesses basic understanding of data architecture and logic environment
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Measures the effectiveness of risk reporting program/strategy; recommends changes as required.
Conducts independent analysis and assessment to resolve strategic issues.
Leads the development and maintenance of the risk reporting framework.
Acts as the prime subject matter expert for internal/external stakeholders.
Represents the risk reporting function during internal/external regulatory audits and/or examinations
Ensures alignment between stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis and reporting.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.
May provide specialized support for other internal and external regulatory requirements.
Provides input into the planning and implementation of ongoing operational programs in support risk reporting management framework.
Leads/participates in the design, implementation and management of core business/group processes.
Designs, develops, and implements reporting solutions to meet management and regulatory reporting requirements.
Provides advice and guidance to assigned business/group on implementation of analytical and reporting solutions.
Executes work to deliver timely, accurate, and efficient service for scheduled reporting production processes.
Supports the maintenance, monitoring, and measurement of key risk indicators to internal & external stakeholders.
Analyses data and information to provide risk-related insights and recommendations for the assigned portfolio e.g. capital at risk modeling, risk/return assessments, etc.
Supports the interpretation of internal and external policies and regulatory requirements relevant to the analytics and reporting mandate e.g. regulatory reporting.
Works with various data owners to discover and select available data sources from internal sources and external vendors (e.g. lending system, payment system, external credit rating system) to fulfill analytical needs.
Ensures strong governance and effective controls across risk reporting activities and information in accordance with enterprise standards.
Analyzes data and highlights significant information including variances, trends, opportunities and exposures; escalates as required.
Provides information and supports the process for internal and external audits.
Gathers and formats data into regular and ad-hoc reports, and dashboards.
Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
Builds effective relationships with internal/external stakeholders.
Supports the maintenance of operational procedures and processes related to analytical and reporting processes.
Supports the development of tools and delivery of training focused on awareness and understanding of key data elements used in risk reporting.
Participates in the design, implementation and management of core business processes to ensure the accuracy of risk data used in reporting.
Organizes work information to ensure accuracy and completeness.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
In-depth/expert knowledge of risk management metrics, KPIs and KRIs.
In-depth/expert knowledge of industry trends and regulatory requirements for risk reporting.
In-depth/expert product knowledge for the designated business/portfolio.
In-depth/expert knowledge of risk management theory, processes and portfolio management reporting techniques.
In-depth/expert knowledge of reporting & analytics concepts and applications.
In-depth/expert knowledge of risk systems technology.
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.
Program management – in-depth / Expert
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.