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BMO Financial Group Senior Manager, Credit Optimization Strategy and Analytics in Toronto, Ontario


The Senior Manager, Credit Optimization Strategy and Analytics is a senior leader within the Customer Optimization team and is accountable to drive the development and ongoing optimization of Credit Card and Lending Limit Management Strategies. This leader drives business analysis and strategies to generate revenue and improve client experience for the Credit Card & Lending businesses. He/she provides guidance and business advice to business partners and senior leaders on best practices and targeting expertise to ensure strategies meet business objectives.

The incumbent is responsible for developing comprehensive and integrated credit limit optimization strategies through the use of advanced analytical techniques and tools for the purpose of maximizing customer revenue within acceptable risk parameters and aligned with our customer experience vision.

This individual will also use his/her background in knowledge management, data analysis and financial management to provide guidance and direction to both senior analysts and the Personal Segment business units.

Key Accountabilities

Strategy Insights and Planning

  • Develop credit limit strategies to drive revenue and customer satisfaction to deliver business results.

  • Develop annual plans and monitor existing strategies to ensure that the estimated benefits are being realized.

  • Evolve from Product focused to Customer focused to ensure that overall customer experience is delivered.

  • Source out new data sources to enhance strategies and develop new processes to incorporate the data seamlessly.

  • Streamline campaign requirements and processes to increase efficiencies and time to market.

  • Leverage market and industry best practices to proactively identify new opportunities to drive revenue and customer experience.

  • Provide consultation to business leaders to identify opportunities to maximize net revenue and credit limit management opportunities through analytical insight and analysis.

Data, Analytics and Insights

  • Leverage and drive analytical insights to flush out new opportunities to meet client needs and business objectives while analytically assessing the value and impact of new requests.

  • Lead and participate in projects that require credit limit management expertise and develop solutions to advance process improvement capabilities

  • Develop and implement thorough quality assurance processes and procedures to ensure strategies implemented are successfully delivered to customers without error.

  • Provide leadership in defining standard metrics and source analytical data that advances targeting

  • Source new technologies and data sources to advance capabilities and improve process efficiencies Extract, manipulate and analyze data from a variety of sources to formulate insightful conclusions, provide strategic recommendations, and inform management actions in the development of new initiatives.

  • Understand and guide customer data and how it reflects Bank systems/ processes and customer behaviour.

  • Understand Personal and Commercial retail issues from a variety of perspectives: the business reality and needs, the technical systems environment and the optimum application of data mining techniques to solve these issues.

Influencing and Relationship Management

  • Partner effectively across all business functions including: Technology & Operations, Channels, Credit Cards, Risk, etc. in order to ensure ongoing alignment of priorities

  • Develop business cases that drive incremental revenue and minimize risk and obtain buy-in and support from business partners as required.

  • Provide subject matter expertise

  • Lead communication effectively on complex concepts and results to a broad group of the Banks Financial Group stakeholders who are not familiar with detailed data mining methodology.

Customer Experience

  • Proactively identify opportunities in the data to drive exceptional client experiences and surface areas which detract from the overall experience with recommendations to solve

  • Employ a customer-first mindset in the establishment of all new data and analytics processes ensuring a great customer experience

Risk Management

  • Ensure strategies and programs meet governance and risk policies and identifying opportunities and solutions for continuous improvements

  • Perform required regulatory & risk oversight and governance for your business group/function; identify, manage and mitigate current and emerging risks; support the development of a risk management mindset in all employees


Scope & Impact

Approval - Authority to approve procedures and standards within the unit.

Information Access - Authority to use and access confidential information related to employee information, customer information,

Product and financial information.

• Direct impact / accountability to develop credit limit management strategies.

Cross Functional Relationships

This job requires the incumbent to interact with the following groups and/or processes in BMO and relevant external stakeholders:

  • Line of Business Leaders and Leadership Teams;

  • Analytics Centre of Excellence and all associated teams within

  • Risk Management

  • Technology and Operations

  • Canadian P & C Product groups

  • Operational Risk and Compliance


Knowledge & Skills

  • The successful candidate will hold a university degree in an analytical discipline such as Statistics, Mathematics, Economics, Operations Research or Engineering, with a minimum of 10 years of experience in database marketing analytics, preferably in credit cards, retail and commercial banking.

  • A demonstrated passion for bringing advanced analytics to inform marketing decisions through past results driven experience.

  • Expert knowledge of SAS, SQL or equivalent and familiarity working in a FICO environment as well as analytical research and experience working with large datasets.

  • Skilled Knowledge: Analytical Thinking; Data Mining; Data Modeling; Problem Solving.

  • Strong communication, interpersonal, and team building skills.

  • Ability to clearly communicate results of analysis and models to both sophisticated technical experts and to diverse business partners.

  • Flexibility and resourcefulness to interface and collaborate with internal and external groups.

  • Technical experience working in analytical software, and business software (Excel, PowerPoint, Word)

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Business Analytics & Reporting

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