BMO Financial Group Senior Manager, B2C Platform Strategy (T&O) in Toronto, Ontario
100 King Street West
Job Family Group:
The objective of this role is to provide strategy and decision support on the most important topics within the B2C technology platform. The successful candidate will have the ability to define a problem, work with stakeholders to understand the dimensions and conflicts, and provide iterative solutions. The end products will end up supporting senior executive decisions including the CIOO, B2C and the Group Heads of P&BB and Wealth. We are looking for a candidate who is equipped to bring strong synthesis and problem-solving skills to the technology and operations space. Successful candidates will interact with senior leaders and need to have the presence and ability to interact in that environment. Visibility of the work will be high and provide a good platform for continued development and growth at BMO.
Provides thought leadership in the development of new ideas, processes and emerging technology.
Provides strategic input into business decisions as a trusted advisor.
Acts as a subject matter expert on relevant regulations and policies.
Identifies emerging issues and trends to inform decision-making.
Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.
Leads the development of IT strategy by understanding business processes, policies, information and information systems.
Acts as the prime subject matter expert for internal/external stakeholders.
Defines business requirements for analytics and reporting to ensure data insights inform business decision making.
Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Leads the development of the communication strategy focusing on positively influencing or changing behavior.
Presents and communicates at all levels within IT and across businesses / groups.
Completes root-cause analysis to determine underlying causes and participates in problem resolution for complex issues at all levels.
Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).
Understands and follows a project requirements management plan so that activities and milestones of the project team can be measured against the goals of the plan.
Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.
Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, and profitability analytics, and customer analytics).
Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
Builds exceptional relationships with internal and external stakeholders.
Liaises with the business and the technology development and support groups.
Aligns business needs to vision/goals to ensure development teams to translate them into detailed design specifications and code.
Assess project impact, benefits, and risks when scope changes.
Communicates and engages across stakeholder groups during construction and delivery of solutions.
Assesses the quality of supporting documentation, including business and process requirements documents, to ensure proper analysis supports recommendations or demonstrate continued alignment to strategic objectives.
Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.
Stays abreast of industry technical and business trends through benchmarking and/or participation in professional associations.
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
Implements changes in response to shifting trends.
Broader work or accountabilities may be assigned as needed.
5 to 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Business Analysis Accreditation is an asset.
Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience.
Knowledge of one or more requirements analysis and problem decomposition techniques.
Knowledge of technical/business environment (e.g. Microsoft business technologies and applications, relational databases, and SharePoint).
Understanding of industry standards and standard business capabilities.
Knowledge of business analysis, project delivery practices and standards across the project lifecycle.
Possesses a deep understanding and problem-solving ability of Information Technology of various complexities.
Understanding of techniques associated with data modeling, process modeling, and user-centered design within the context of the organizational standards.
Familiar with business strategy and assessments (i.e. feasibility studies, business cases and/or cost/benefit, project sizing and costing, and current state analysis/needs assessments).
Seasoned professional with a combination of education, experience and industry knowledge.
Verbal & written communication skills - In-depth / Expert.
Analytical and problem-solving skills - In-depth / Expert.
Influence skills - In-depth / Expert.
Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
Able to manage ambiguity.
Data driven decision making - In-depth / Expert.
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.