BMO Financial Group Senior Business Analytics Specialist in Toronto, Ontario
55 Bloor Street West
Job Family Group:
Data Analytics & Reporting
The Senior Business Analytics Specialist is the subject matter expert for all competitive loyalty studies and internal product and channel (“outer loop”) insights. S/he will recommend areas of focus to ensure continued progress on our customer loyalty journey.
The Senior Specialist will work with external research data to gain a deep understanding of key areas of focus. The incumbent will be accountable to synthesize the information, uncover key insights and actions, and create executive-level presentations that clearly communicate insights and next steps.
The Senior Specialist will work with our proprietary NPS data, using our Qualtrics platform to understand key ‘outer loop’ areas of focus and assist in the identification, prioritization, tracking and progress of improvements.
The role will be accountable to liaise across multiple internal and external groups, including research vendors, Enterprise Customer Experience, Business Banking, Personal Banking, Products, Channels, etc.
This role will work closely with the Head, Customer Loyalty and the Senior Manager, Customer Loyalty Insights and will be required to produce executive-level professional presentations that clearly and concisely rollup complex data to key insights.
The ideal candidate will be an independent leader and have a passion for figuring out new data sets, digging into the data and synthesizing key learnings. S/he will need to delve deep into the data to pull out insights and then be able to bottom line areas of focus. The ideal candidate possesses analytical rigour, strategic acumen/critical thinking and exceptional written communication skills (PowerPoint).
The ideal candidate will have:
Five to seven years experience
Researching market/industry trends – in-depth
Relationship management – good
Analytics and reporting – expert
Negotiation skills – good
Software and systems architecture knowledge – in-depth/expert
Financial Understanding – good/in-depth
Verbal & written communication skills, including PPT – expert.
Collaboration & team skills - In-depth.
Analytical and problem-solving skills - expert.
Data driven decision making - expert.
SAS, SQL, SPSS - expert
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.