Mobile bmo Logo

BMO Financial Group Multimedia Specialist in Toronto, Ontario

Description:

This is a full time, permanent role located at 100 King St West (FCP), downtown Toronto.

The Multimedia position has a primary responsibility to provide and ensure a high level of customer service and time sensitive delivery of multimedia services while encompassing Being BMO.

Position Overview:

  • Responsible for the day to day support, troubleshooting and maintenance of all multimedia equipment used in the BMO Conference Centres and BMO multimedia integrated rooms;

  • Setup and operation of audio visual equipment including flat panels, projectors, internal BMO laptops, external vendor laptops, network communication equipment, microphones, VOIP, teleconference equipment, IP, SIP, ISDN video conference equipment and mobile devices;

  • Vendor relationship contact for existing multimedia suppliers and AV service providers;

  • Liaison with vendors, business partners, LOB partners and senior executives for technical consultation and support of often confidential/sensitive meetings and events;

  • Provide attentive, accommodating, professional and technical support requested by BMO Executives, BMO Board of Directors, senior management teams, leadership councils and distinguished guests;

  • Support meetings/events that are time sensitive, often highly confidential, fast paced and highly visible within a scrutinized environment;

  • Focus on a positive high-level customer experience and communication following the Being BMO guidelines;

Qualifications:

Qualifications:

  • College diploma in related discipline(s) or equivalent work experience;

  • 3 years in the IT industry;

  • Excellent Relationship Management skills;

  • Exceptional oral and written communication skills, with the ability to present, communicate, and simplify complex information;

  • Strong problem-solving skills within the technical field;

  • Sound understanding of best in class business processes;

  • Proficient in Microsoft Office Applications; Knowledge and Skills:

  • Ability to multi-task and set priorities accordingly;

  • Provide continuous improvement solutions at both the customer and departmental level;

  • Able to accommodate flexible work arrangements;

  • Autonomous - able to act independently on behalf of the department with defined objectives and direction;

  • Able to respond quickly to ad-hoc requests;

  • Familiarity with Multimedia equipment and computer equipment;

  • Experience with Cisco Tele-Presence, Polycom Video Conferencing equipment, WebEx, Skype for Business and other teleconference/video conference systems;

  • Knowledge of Telepresence Management Systems for creating videoconference bridges and adding new videoconference endpoints to the internal network infrastructure;

  • Troubleshooting videoconference issues, system errors, break fix and updating software on videoconference systems;

  • In-depth knowledge and experience supporting Apple and Android devices;

  • Knowledge of ticketing service work tracking applications;

  • Understand new technology as a way to improve BMO’s productivity. Experience with Cisco Tele-Presence, Polycom Video Conferencing equipment, WebEx, Skype for Business and other teleconference/video conference systems;

  • Troubleshooting videoconference issues, system errors, break fix and updating software on videoconference systems;

  • Follow BMO’s expense management directive and identify possible cost savings measures, and provide a competitive advantage in a functional, practical, customer focused manner;

  • Keep current of new industry technologies and be able to realize its possible use at BMO;

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Technology Operations

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Toronto

DirectEmployers