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BMO Financial Group Manager, Operations and Strategy, Financial Planning Program Office in Toronto, Ontario

Address:

55 Bloor Street West

Job Family Group:

Customer Solutions

Acts as a subject matter expert on specific marketing and sales force programs and applications. Analyzes business opportunities to recommend new strategies, programs, and tactics. Designs and executes programs to improve the effectiveness of the sales force, including the development, enhancement, and maintenance of a suite of sales force applications/programs. Provides support to employees to facilitate the achievement of business results.

  • Acts as a trusted advisor to assigned business/group.

  • Influences and negotiates to achieve business objectives.

  • Recommends and implements solutions based on analysis of issues and implications for the business.

  • Assists in the development of strategic plans.

  • Identifies emerging issues and trends to inform decision-making.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Helps determine business priorities and best sequence for execution of business/group strategy.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Monitors and tracks performance, and addresses any issues.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

  • Provides input into the planning and implementation of operational programs.

  • Leads/participates in the design, implementation and management of core business/group processes.

  • Identifies business needs, designs/develops tools and training programs; may include delivery of training to audiences.

  • Breaks down strategic problems and analyzes data and information to provide insights and recommendations.

  • Monitors and tracks performance and addresses any issues.

  • Gathers and formats data into regular and ad-hoc reports, and dashboards.

  • Develops and manages a business/group program.

  • Prepares or leads execution of communications and change management plans to implement new processes, products, and sales campaigns into the sales force.

  • Acts as a single point of contact during implementation to prioritize and manage workflows.

  • Reviews the program for effectiveness, considers industry trends, and recommends enhancements; implements changes.

  • Develops sales force and marketing programs tools and delivers training programs.

  • Coaches employees to drive the most business value from sales force and marketing programs.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Provides specialized consulting, analytical and technical support.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently and regularly handles non-routine situations.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.

  • Program management skills - In-depth.

  • Change management and leadership skills - In-depth.

  • Deep knowledge and technical proficiency gained through extensive education and business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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