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BMO Financial Group Manager, Digital Strategy and Insights in Toronto, Ontario


55 Bloor Street West

Job Family Group:

Customer Solutions

Job Description

The Manager, Digital Strategy & Insights is key role within BMO Digital, by partnering with Product Management to provide a leading customer experience. To achieve the mandate, the Manager will support roadmap development and provide perspectives on investment candidates through business casing and strategic support leveraging competitive intelligence and proprietary research, evaluating impact on customer experience and BMO digital priorities, and analyzing trends that are driving performance. This person will work in close collaboration with digital product teams and leadership to achieve their short and longer-term objectives.


Digital Strategy

  • Provides strategic input into business decisions as a trusted advisor

  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group and identification of emerging issues and trends

  • Act as an internal consultant and trusted partner to break down strategic problems, and analyze data and information to provide insights and recommendations

  • Applies expertise and thinks creatively to address unique or ambiguous situations to find solutions to problems that can be complex and non-routine

  • Builds effective relationships with internal/external stakeholders and acts as the prime subject matter expert


  • Develop business cases by analyzing potential options and assessing expected return on investment

  • Monitors and tracks performance and proactively address any issues

  • Reviews the ongoing insights programs for effectiveness, considers industry trends and recommends enhancements; makes changes as required

  • Partner with analytics and reporting to help define business requirements to ensure data insights that inform business decision making

  • Develop and participate in regular insight driven studies to help improve the business

  • Present insights and performance to product teams and leadership

  • Designs and produces regular and ad-hoc reports

  • Network with industry contacts to gain competitive insights and best practices


  • Typically 4+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Combination of financial services and technology exposure; in-depth/expert understanding of digital issues/trends and how to leverage technology for competitive advantage.

  • Experience in management consulting and / or in-house strategy an asset

  • In-depth knowledge of digital channels and workplace technology platforms and services.

  • Seasoned professional with a combination of education, experience and industry knowledge.

  • Verbal & written communication skills - In-depth / Expert.

  • Analytical and problem solving skills - In-depth / Expert.

  • Influence skills - In-depth / Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

  • Able to manage ambiguity.

  • Data driven decision making - In-depth / Exper

  • We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.