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BMO Financial Group Director, Reporting, Business Management and Operations Automation in Toronto, Ontario

Description:

Supports Technology & Operations Leadership in executing strategic priorities for the business/group. Gathers and integrates information to promote the effective and profitable operation of the business/group and enhances the Bank’s profile in the marketplace. Works with stakeholders to interpret financial and business results, understands the operating environment & emerging trends and provides planning, support and recommendations to improve operational effectiveness and tracks achievement of objectives. A prime mandate will be to lead a team in building efficiencies in solving reporting, operational and process driven problems, and leading Technology driven programs and initiatives from initiation to implementation/completion. Candidates must have a strong Technical background and extensive knowledge in the bank’s systems and tools. Candidates will also need to be able to understand both business and user perspectives as well as demonstrate solid ability and direct experiences to successfully lead and build/drive continuous improvement on Technology-based programs and initiatives in a nimble manner and deliver in a fast-paced environment. Candidates must also be able to demonstrate ability to coach/develop their team.

Supports the effective management of risk, including operational and compliance risk and management of the attestation/reporting/other process specific to the business. Provides strategic counsel on community/industry events and directs and coordinates the logistics of these events. Supports the development of effective, consistent communications for the business/group senior leader and for the leadership team, as well as be able to leverage change management best practices in program deliveries.

  • Manages people and leads a team capable of delivering the desired business results.

  • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

  • Develops an expert understanding of business/group challenges.

  • Networks with industry contacts to gather competitive insights and best practices.

  • Recommends measures to improve organizational effectiveness.

  • May consult to or serve on various committees and task forces.

  • Leads the development of priorities, current, and planned initiatives, and support requirements related to strategic management for the business/group.

  • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

  • Monitors and tracks performance, and addresses any issues.

  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Supports the direct output of a senior leader (e.g. Group Head or above) accountable for a large strategic business/function.

  • Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.

  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

  • Provides advice and guidance to assigned business/group on implementation of solutions.

  • Identifies emerging issues and trends to inform decision-making.

  • Conducts independent review, analysis, and resolution of strategic issues.

  • Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Monitors and tracks performance, and addresses any issues.

  • Designs and produces regular and ad-hoc reports, and dashboards.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

  • Builds effective relationships with internal/external stakeholders. Ensures alignment between stakeholders.

  • Acts as the primary point of contact for service / customer complaint escalations managing the process and communication and following up to ensure customer satisfaction and optimizing overall customer experience.

  • Ensures the effective planning and control of unit operating expenses in accordance with business forecasts to ensure spending is maintained within budget.

  • Coordinates budgets and reporting to track actual results vs. budget.

  • Employs systems (e.g. customized exception reports, tracking reports etc.) to manage information.

  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

  • Provides input into the planning & implementation of operational programs.

  • Executes work to deliver timely, accurate, and efficient service.

  • Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.

  • Influences how teams/groups work together.

  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

  • Communicates abstract concepts in simple terms.

  • Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

  • Anticipates trends and responds by implementing appropriate changes.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

Qualifications:

  • Typically 9 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Seasoned expert with extensive industry knowledge.

  • Technical leader viewed as a thought leader for innovation.

  • Verbal & written communication skills - Expert.

  • Analytical and problem solving skills - Expert.

  • Influence skills - Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - Expert.

  • Able to manage ambiguity.

  • Data driven decision making - Expert.

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com/ .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Job Field:

Direct Leader/Team Support

Job Schedule:

full-time

Primary Location:

Canada-Ontario-Toronto

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