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BMO Financial Group Director, Data & Analytics (DnA) Technology Incident Management and Operations in Toronto, Ontario


100 King Street West

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BMO has anchored its future ambition on the use of Data and Analytics across the Bank. In their current mandate, the Data and Analytics team (DnA), under the leadership of the Enterprise Chief Data and Analytics Officer is accountable for developing the broader strategy for data and analytics along with the delivery and support of capabilities to enable the efforts of the Bank.

These efforts begin with active engagement with each Group/Service through Business leaders, Digital/Technology leaders and DnA leaders; partnering with the Groups/Services to evaluate and elevate their Data and Analytics practices, ideation on new opportunities to utilize Data and Analytics and execution through a partnership model to deliver measurable value while operating within a strong risk management framework.

Reporting to the Head, Data and Analytics (DnA) Strategy, Planning and Operations, the Director, Data and Analytics (DnA) Incident Management and Operations will provide technical, functional, and strategic leadership in developing the forward looking technology processes and capabilities to monitor, restore service, implement changes, provide support, and handle day-to-day activities 7/24/365 required to run mission critical Data & Analytics systems for the company to support the future ambition of the Bank.

The incumbent will lead the development of the strategy and design for an on-premise and cloud based Data and Analytics incident management and operations ecosystem, link the strategy with actionable roadmaps that facilitate the needs of the individual Groups/Services while establishing and managing common capabilities that service the Bank.

The incumbent will have a mandate to:

  • own, operate and mature the on-premise and cloud based Data and Analytics technology incident management and operations ecosystem to support the future ambition of the Bank

  • develop roadmaps to enable the on-premise and cloud based incident management and operations ecosystem for Data and Analytics to accelerate a path to value for Group/Service CDAO’s and CIOO’s

  • be a trusted advisor to internal and external stakeholders on operational excellence across data & analytics platforms and capabilities

To achieve this mandate, the incumbent will partner with the Enterprise CDAO, CIOO’s, Chief Engineer and Head of Platforms, CDAO’s and Operational Group/Service leaders to unpack their individual strategic objectives, lead the thinking and execution for Data and Analytics technology operational excellence across the bank to support these strategic objectives and manage the operational delivery of committed outcomes. Experience with a well-established track record of delivering solutions and tackling complex initiatives within a federated organization is critical.

The incumbent will lead a 25+ member team championing the following priorities:

  • Operational Excellence – deliver 7/24/365 incident management and operations of Dta and Analytics environments and tools/capabilities for business partners with a focus on accelerating a path to value and reducing the operating costs across data environments and analytics capabilities.

  • Cloud First – enablement of cloud incident management and operations with a committed roadmap for adoption and migration for data and analytical workloads from on-premise to cloud with an eye towards improved productivity and pace of innovation.

  • Innovation – balance the need to accommodate emerging Data and Analytics environments and capability incident management and operations with the current investments in place while creating differential value for Groups/Services.

  • Solutions – bridge the divide between the needs of consumers of Data and Analytics capabilities, the needs for a common repeatable framework and predictable delivery (on-time, to-budget, to-specification) to partners.

  • Trusted Advisory – Provide trusted advisory and expertise to internal partners that seek expert advice or oversight on initiatives for which they are leading development.

Expected Leadership Behaviours, Mindset and Experiences:

  • Both Coach and Player – is strategic in thinking, pragmatic in approach and practical in execution. As required rolls-up-the-sleeves to shepard, assist, contribute to the team.

  • Knowledgeable and Relevant – Shares insights and knowledge across the DnA team. Stays in front of industry trends, practices, learnings and demonstrates the business’s thought leadership in the space.

  • Develops and Values Partnerships – Works across domains, across organizations within a spirit of coloration and partnership with other practitioners/leaders to shape solutions at all stages in the process, from ideation through delivery.

  • Shares Expertise and Experiences – Provides advanced expertise on technology concepts for the broader data and analytics teams and is instrumental in helping the business continue its evolution into an analytical and data-driven culture.

  • Leads by example – Mentors, guides, and develops the larger DnA team across multiple geographies.

  • Invests in Talent – Partners with Talent Acquisition to recruit, evaluate, hire talent. Works across DnA leadership to invest in the talent within the organization.


  • B.S./M.S. or B.A./M.B.A. in Computer Science, Engineering, and/or equivalent formal training or work experience.

  • Over 12+ years work experience in Information Technology or Computing environment, including 8+ years managerial/leadership experience.

  • Experienced in building, deploying and operating large scale data and analytics environments including vendor platforms.

  • Proficient knowledge of system development practice, concepts, technology, methodology, and trends in technology with a focus on data and analytics technology domains.

  • Experience leading large software development efforts across multiple technologies within a matrix organization along with external parties.

  • Thorough business acumen including understanding product strategy across market segments along with strong business knowledge to assess impact of applied technology on customer’s business processes.

  • Ability to partner cross-domain to solve problems and drive to recommendations, experience dealing with complex organizational issues, maintaining an enterprise/industry perspective, and make appropriate decisions/trade-offs as required.

  • Ability to negotiate with peers in a matrix environment and deliver near-term results while achieving the strategic technical and corporate vision along with influencing and operating with near-shore and off-shore vendors.

  • Identify patterns of business and technologies and ability to identify common solutions to be leveraged by the bank.

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At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.