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BMO Financial Group Collateral Management Associate, Operations in Toronto, Ontario

Address:

100 King Street West

Job Family Group:

Customer Shared Services

Delivers specific operational processes/activities relating to the management and type of collateral being handled, and in accordance with established policies, procedures and regulations. Speciality activities are related to the types of collateral being managed and may include (but is not limited to) safe keeping, tracking/reporting, perfections, continuations, releases, etc.

  • Provides advice and guidance to assigned business/group on implementation of solutions.

  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

  • Helps determine business priorities and best sequence for execution of business/group strategy.

  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

  • Communicates with internal business partners and external customers to respond to standard and non-standard inquiries.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Integrates information from multiple sources to enable more efficient processes, enhanced analysis and/or streamlined reporting.

  • Identifies and analyzes issues and problems and resolves in a timely manner or escalates as required.

  • Builds change management plans of varying scope and type; leads or participates in a variety of change management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Executes work to deliver timely, accurate, and efficient service.

  • Provides input into the planning and implementation of operational programs.

  • May assists with scheduling of work and resource forecasting.

  • May assist in the coordination of work flow and activities of the team, including assigning work, periodically reviewing output, providing input to employee performance reviews, quality control, training, team coaching and guidance, operations research and problem resolution.

  • Fulfills routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/requests, and/or audit/reconciliation activities.

  • Analyzes and resolve complex issues efficiently and effectively in accordance with Bank and industry standards. Act as primary back-up to team members and as back-up to the manager.

  • Evaluates circumstances requiring exceptions and engages senior management for resolution where required.

  • May function as a problem-solving resource for more junior staff.

  • Identifies business needs, designs/develops tools and training programs; may include delivery. of training to audiences.

  • May acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.

  • Provides input and analysis into the continuous improvement of business processes and procedures within the scope of the work team, and participate in the planning, testing and implementation of projects and new/ revised products/services or processes as required.

  • Provides accurate and timely processing of transactions/activities/services/etc. while ensuring regulatory and risk controls are properly managed.

  • Follows documented policies and procedures to execute day to day transactions, activities, processes and ensure all Service Level Agreements(SLAs) are met. May have specific responsibility for specialized product or functional area.

  • Communicates and collaborates with internal and external stakeholders in order to deliver on business objectives.

  • Provides accurate, consistent, knowledgeable responses to internal/external stakeholder questions and requests.

  • Checks and reconciles information and documentation to ensure accuracy and completeness.

  • Develops and maintains an understanding of the regulatory requirements and risks inherent in the operations and ensures appropriate actions are taken and operational integrity is maintained.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently on a range of complex tasks, which may include unique situations.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically between 1-3 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Knowledge and experience using relevant systems and technology – In-depth.

  • Knowledge and understanding of the business unit’s key products and services, processes and controls – In-depth.

  • Knowledge of the risk and regulatory requirements of the business – In-depth.

  • Prioritization skills – Good.

  • Customer service skills – In-depth.

  • PC skills (MS Word, Excel, PowerPoint) – In-depth.

  • Ability to multi-task in a fast-paced environment.

  • Technical proficiency gained through education and/or business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

  • Ability to program in VBA to help the team to automate standard processes through robotics

  • Good understanding of capital market process

  • 1-3 years of middle office experience but will consider the right new grad

  • Last but not least – Great attitude and ability to work in a team environment

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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