BMO Financial Group Change Integration Specialist in Toronto, Ontario
55 Bloor Street West
Job Family Group:
Strategy & Change
The North American Commercial Banking Workforce Effectiveness, Change Management and Communications Team is responsible for the assessment, development and execution of sales force change and communications strategies and tactics in support of the business’s strategic priorities. The primary audiences are the front line leaders and workforces serving our Commercial Banking clients.
The Change Integration Specialist works closely with NACB headquarters teams, front line leaders and key partners to design and implement effective change and communications programs. The role helps ensure that leaders and employees are aligned on the company’s business and strategies, as well as the behaviours and actions required to achieve their priorities. The role champions the embedding of BMO’s Purpose and our Winning Culture.
KNOWLEDGE AND SKILLS:
a) Knowledge: This position requires a communicator with relevant communications experience and working knowledge of corporate and business communication best practices. An undergraduate degree is required, along with related experience in Banking and Communications.
b) Specialized skills: This position requires superior skills in writing and editing skills, as well as communications strategy and planning. It also requires working knowledge of change management including change impact assessment, planning and execution. The Change Integration Specialist must have a demonstrated ability to provide credible communications counsel and expertise to a senior manager and progressing up to an executive and leadership committee member.
c) Other skills: This position requires strong relationship management, project management and collaboration skills. The position requires strong presentation and consulting skills and influence skills aimed at bringing others to agreement. This position also requires proficiency with standard office software, including Word, Powerpoint, Excel, Outlook, Teams. and Sharepoint team sites.
50% A: Assessment and planning
• Assess all communications requests in areas of responsibility to determine relevancy, appropriateness, pacing and sequencing, and alignment to business priorities
• Source content from multiple business sources and develop communications for various vehicles including leadership messages, intranets, town halls, newsletters, video, presentations and new social media.
• Develop, secure necessary approvals and implement change communications plans.
• Identify and liaise with the appropriate internal partners regarding opportunities for integrated communications across stakeholder groups to increase communication effectiveness and alignment.
• Liaise with employees at all levels/roles to maintain an understanding of issues and communications needs of front-line staff.
- Combine subject matter understanding, communications expertise and organizational knowledge to bring strategic, professional communications counsel to functional leadership and departmental teams, as needed.
• Ensure counsel is in alignment with established standards (eg Guide to Change Management and Communications, BMO Style guide, etc.)
- Ensure communication solutions are aligned with BMO strategic priorities, project objectives and existing business processes.
• Champion BMO Purpose and our Winning Culture
- Champion a focus on value-added activity for customer, efficient processes and compliance standards in role.
50% B: Execution
• Establish communications project plans to produce results in alignment with overall BMO business objectives and priorities.
- Proactively develop and manage employee communications as well as key customer communications from Management including: communication strategy, message development, vehicle selection, writing/editing, production, and distribution, ensuring appropriate coordination and consolidation across initiatives and programs, as necessary.
• Ensure clarity and conciseness of all communications, and availability in both official languages.
• Once approved, distribute and publish in accordance with communications standards and policies.
• Ensure all assigned tasks are completed in a timely manner to acceptable quality standards
- Act as back-up on key initiatives for other managers on team.
• Develop measurement plans to ensure the various communication vehicles are meeting business objectives and the needs of our employees.
• Review progress to plans, and develop, communicate, actively participate in the implementation of actions necessary to correct internal issues. Escalate significant issues to the Director
• Ensure effective use of team sites.
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.