BMO Financial Group Business Technology Associate, Commercial Banking in Toronto, Ontario
The Business Technology Associate is responsible for assisting the Business Technology Leads in organizing, delivering & executing on strategic initiatives, preparing test cases and conducting ad-hoc activities related to the bank's commercial loan systems including but not limited to RRT (Risk rating software), and LTS (adjudication software) and Livelink (workflow tool) as well as any other commercial loan systems implemented over time.
The Technology associate is also responsible for working with the Communications Analyst to update the user manuals for RRT, MRA, Livelink, LTS and LTSL systems, as well as all other training and guidance materials for credit analysts and other users and to ensure that all content on the P & C US Portal and/or SharePoint site is updated as needed and remains relevant.
Additionally, the Technology Associate will co-own the Help Desk function for the commercial lending systems and act as a contact for the Line of Business for all questions regarding the commercial loan systems, risk rating models or business processes. The role involves responding to questions emailed into the Help Desk and providing prompt and accurate responses. Additionally, the associate will escalate systemic issues to the appropriate manager for resolution
•Assists Training Manager in preparing and conducting training sessions related to commercial lending systems to optimize the knowledge and skill of system users
•Assists Business Tech Lead in planning, test case preparations, helps with UAT calls for both LTS and LTSL users, testing and Implementation of all technology enhancements on behalf of the line of business. In addition, to tracking and reporting any defects to Business Tech Lead and Delivery Test Manager.
•Assists Business Tech Lead on, Works with the Communications Analyst to ensure that all job aids and user guides are up to date and accurate and that they support the requirements of system users.
•Identifies areas of data quality that need supplemental training an executes training
•Provides help desk support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and answer questions as needed.
•Works with the learning managers to develop and update an employee On-Boarding Program and to create, update and maintain e-learning related to commercial loan systems.
Knowledge & Skills
• Typically 2+ years experience in commercial banking operations or commercial credit underwriting preferred and post-secondary degree in related field of study desirable
•Commercial admin or operations a plus
•IT, held desk experience preferred
•K nowledge of Bank systems including RRT, APMS, LTS, and Livelink a plus
• Solid presentation skills
•S trong communication skills
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
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