BMO Financial Group Personal Banker in Surrey, British Columbia
5711, 176-A Street
Job Family Group:
Retail Banking Sales & Service
NOTE: 2 potential openings
Fluency in English and Punjabi is a strong asset
Be a part of BMO's excellent Personal Banker team where you'll be provided with an online, self paced and in-person training program that you'll be applying along with your own sales and customer service experiences to deliver exceptional service to BMO's existing and prospective customers.
Join a buzzing team who are serving the community with terrific service and providing outstanding banking solutions to achieve above standard service and branch recognition! This team also cares about you and your development which means you can pave the way to drive your skills, learning and career growth with BMO.
In this role, you'll identify customer needs and provide consultative advice and guidance regarding financial solutions that are in the best interests of customers. You work collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
Be a key member of a collaborative and versatile branch & market team
Engage customers in complete, needs based conversations to identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales & service needs, including everyday banking, retail investments, lending solutions, home financing (including business-for-self applications) and small business solutions
Offer advice and guidance on the digital and self-serve options available with the goal of making banking easy, simple and fast
Support customer transaction based needs as required based on customer traffic
Take the initiative and find creative approaches to make each customers experience feel personal
Proactively engage customers by reaching out, generating appointments and building new relationships within the community to grow BMO's business
Take a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate/future opportunities
Collaborate with your BMO partners and identify referral opportunities to further grow the customers relationship with BMO beyond personal banking
Keep current with BMO policies and processes, the wider financial services marketplace, the legal and regulatory environment, and our commitment to upholding the highest ethical requirements of our industry
Follow through on the risk and compliance processes and policies to ensure we safeguard our customers assets, maintain their privacy, act in their best interests, and ensure an effectively run branch
Address questions & resolve issues raised through Consumer Credit, audits and quality checks to ensure data entry and recommendations are accurately documented in the lending applications and the lending process is followed
Use the Our Approach to Risk Management framework to protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements and established yield, quality, diversification and risk guidelines.
Make credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Banks Policies and Procedures
What we're looking for:
Passionate commitment to helping our customers
Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience
A focus on results and the ability to thrive in a consultative sales and team-based environment
Resourceful self-starter with courage and confidence to approach customers
Skilled at personal account opening, Customer Welcome Offers and investment discussions
Digitally-savvy and able to identify banking alternatives for our customers
Strong interpersonal skills, including the ability to build rapport and connections with customers
An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges
- Spends 90% of time on advice-based conversations with customers and proactively booking appointments Spends 10% of time on conversations and requests related to banking services, including handling transactions and supporting customers who walk into the branch
Projects a professional presence; proactively engages customers in complete conversations about their personal banking needs; listens actively to understand customer needs, clearly explains potential solutions and their benefit to the customer
Learns quickly and is motivated to apply new knowledge
Is collaborative, enjoys helping others and being part of a team
Identifies opportunities for referrals and makes smooth hand offs to partners in BMO FG
Undergraduate degree and/or equivalent work experience
Working knowledge of personal and small business customer needs and solutions
Working knowledge of retail investments and lending product
Experience in financial services is an asset
Confident and at ease in the use of social media, tablets, Smart phones, online tools, and applications
Highly skilled at helping people who don't find digital applications intuitive to gain confidence in how to use them and understand their benefits
- Registered Investment Sales Representative (RISR), including Mutual Funds Advanced completed or in progress
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.