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BMO Financial Group Retail Banking Market President – Northern Wisconsin in Stevens Point, Wisconsin

Address:

1245 Main Street

Job Family Group:

Retail Banking Sales & Service

Guides, directs, and coaches staff to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interest of the customer. Advises customers on lending/credit card strategies and products that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

  • Manages people and leads a team capable of delivering the desired business results.

  • Develops, maintains, and executes a business plan, including sales strategies, to achieve sales objectives and acquire new clients.

  • Monitors sales results and provides coaching to achieve required business growth.

  • Develops client rapport and instils confidence to develop credibility and earn their trust as relationship manager.

  • Addresses escalated sales or relationship management issues to retain the business and provide strategic thinking that resolves the issue for the benefit of the client.

  • Supervises the team to ensure customers are provided with superior service that defines a great customer experience.

  • Continuously assesses and improves the fit-to-role and the skill / knowledge of subordinates to deliver on the desired customer experience.

  • Maintains a high-touch relationship with high-impact and profitable customers and prospects within the market.

  • Reinforces sales processes and client experiences to identify gaps, issues, and best practices through the monitoring of sales and performance targets against plans that create and sustain consistent service to customers / clients and prospects.

  • Recommends the development, modification, amalgamation, and divestiture of branches and staff to support a sustainable competitive advantage and increased local responsiveness.

  • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

  • Develops an expert understanding of business/group challenges.

  • Networks with industry contacts to gather competitive insights and best practices.

  • Recommends measures to improve organizational effectiveness.

  • May consult to or serve on various committees and task forces.

  • Applies Bank’s performance and talent management system to manage performance and develop talent of direct reports.

  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

  • Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.

  • Develops long-range vision to support the team’s in-year business goals by establishing priorities and leading the team in developing sales, service, and people strategies that drive sales results.

  • Conducts independent analysis and assessment to resolve strategic issues.

  • Develops the business case by identifying needs, analysing potential options, and assessing expected return on investment.

  • Works with internal stakeholders and colleagues to leverage sales, fulfillment, and referral opportunities to improve share of wallet, acquire new customers, and provide full financial services to customers.

  • Acts as the prime contact for internal/external stakeholder relationships, which may include regulators.

  • Reviews and manages sales and service performance against plans and standards to close capability gaps and maximize results.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Defines business requirements for analytics and reporting to ensure data insights inform business decision making.

  • Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

  • Develops and applies the framework for databases; oversees database management in adherence with data governance standards.

  • Monitors and tracks performance and addresses any issues.

  • Designs and produces regular and ad-hoc reports, and dashboards.

  • Communicates goals, plans, and assignments to achieve financial and customer service goals.

  • Designs or leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.

  • Develops and executes short term tactics / plans to drive specific behaviours, activities, and results.

  • Monitors the service request and problem resolution processes for adherence to national standards.

  • Provides operational branch sales leadership to a diverse and cross functional team of sales and service professionals to meet sales and productivity goals.

  • Establishes priorities to lead the team in developing sales, service, and people strategies that drive sales results.

  • Reviews progress to plan, takes action to correct issues in customer experience, sales performance, productivity, or risk areas.

  • Ensures proactive calling programs are executed efficiently and effectively to meet business plan objectives.

  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

  • Plans and controls unit operating expenses in accordance with forecasts.

  • Assesses and adapts existing operational programs; develops new capabilities to ensure ongoing success.

  • Develops and manages comprehensive information management systems; designs and/or leads initiatives to improve processes, analysis, and reporting.

  • Leads / participates in the design, implementation, and management of core business / group processes.

  • Oversees the design, development, and implementation of tools and training required to deliver business results.

  • Manages transactional outcomes for customer calls or defers to appropriate internal business groups.

  • Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.

  • Maintains current knowledge of personal banking and credit card industries, practices, and trends and integrates into customer conversations.

  • Builds effective relationships with internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Analyzes data and information to provide insights and recommendations.

  • Gathers and formats data into regular and ad-hoc reports, and dashboards.

  • Maintains the confidentiality of customer and Bank information.

  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

  • Protect the Bank's assets in compliance with all regulatory, legal, and ethical requirements

  • Complies with legal and regulatory requirements, including Anti-Money Laundering and Terrorist Financing reporting, Financial Consumer Agency of Canada (FCAC), and the Privacy Act.

  • Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.

  • Influences how teams/groups work together.

  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

  • Communicates abstract concepts in simple terms.

  • Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

  • Anticipates trends and responds by implementing appropriate changes.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • In-depth knowledge of credit card products.

  • In-depth knowledge of competitive marketplace and trends in product offerings.

  • In-depth knowledge of branch operational processes and policies.

  • In-depth knowledge of competitive market place and trends in product offerings.

  • Negotiation skills – In-depth.

  • Seasoned professional with a combination of education, experience and industry knowledge.

  • Verbal and written communication skills - In-depth / Expert.

  • Analytical and problem solving skills - In-depth / Expert.

  • Influence skills - In-depth / Expert.

  • Collaboration and team skills; with a focus on cross-group collaboration - In-depth / Expert.

  • Able to manage ambiguity.

  • Data driven decision making - In-depth / Expert.

  • Seasoned expert with extensive industry knowledge.

  • Technical leader viewed as a thought leader for innovation.

  • Verbal & written communication skills - Expert.

  • Analytical and problem solving skills - Expert.

  • Influence skills - Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - Expert.

  • Able to manage ambiguity.

  • Data driven decision making - Expert.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at www.jobs.bmoharris.com.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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