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BMO Financial Group Investment Service Specialist in Naperville, Illinois


1200 E. Warrenville Road

Job Family Group:

Wealth Sales & Service

The BMO Investment Services' Investment Service Specialist (ISS) provides a superior service experience to our clients. As the first point of contact, the core mandate of the ISS is to assist with and resolve account/wealth related client inquiries. Building and solidifying customer loyalty is the ultimate goal of our Investment Service Specialists.

This position plays an integral role in uncovering opportunities to refer to BMO Investment Services' Financial Advisors and internal business partners within the bank. Client Service and Support

  • Service incoming client phone calls and emails against established service level goals

  • Professionally and effectively develop client relationships

  • Uncover potential opportunities via active listening during client calls

  • Execute trades (e.g., the purchase of mutual funds or other brokerage products

  • Facilitate customer asset transfers into the bank and perform required account maintenance

  • Provide account services to include opening, maintenance and processing while working with clients to accurately complete appropriate required documentation

  • Utilize client relationship management system to track activities and contacts

  • Support service requests based upon investment solutions within a product set (mutual funds, fixed income, certificates of deposit, managed asset allocation program, insurance products, fixed annuities, variable annuities and life insurance)

  • Possess strong knowledge and act as resource on software including LPL ClientWorks, Envestnet, SalesForce, DST Vision, and Moneyguide-Pro

    Risk Managemen t

  • Maintain strong knowledge of target investment product and solutions, regulatory requirements, competitive trends as part of a commitment to provide clients with credible service

  • Conduct business based on the rules and regulations of the various entities that regulate the banking and brokerage industry (e.g. NASD, SEC, Federal Reserve, Internal Audit)

  • Maintain accurate client records as required by BMO, regulatory authorities and the nature of the client relationship

  • Maintain accurate transaction records as required by the firm, regulatory authorities and consistent with the products sold to the client


  • Must have SIE Exam, or be able to complete Series 7, 66, or 63 and 65, and health and life insurance licenses required within 6 months of employment

  • Bachelor’s degree preferred with emphasis on finance or economics

  • Minimum 2 years' successful experience with a customer service focus in the financial planning, securities, or insurance industry

  • Basic knowledge of a Financial Planning process

  • Solid knowledge of markets and investment products

  • Strong working knowledge of financial industry.

  • Experience working with managed products and/or financial Planning services.

  • High level of integrity (Clean U-4).


  • Excellent customer service, organization, collaboration and communication skills

  • Analytical and problem solving

  • Financial & Retirement Planning knowledge

  • PC skills and systems knowledge

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.