BMO Financial Group Investment Service Specialist in Naperville, Illinois
1200 E. Warrenville Road
Job Family Group:
Wealth Sales & Service
The BMO Harris Financial Advisors (BHFA) Investment Service Specialist’s primary responsibility is to provide our clients a superior customer service experience. Being the first point of client contact, the BHFA Investment Service Specialist core mandate is to assist our clients with questions related to their accounts. Inquiries or instructions around customer service will range from assisting with password resets, qualified (registered) account opening and maintenance, provide account balances and details regarding client accounts, money movements, account transfers, provide quotes, handle fixed income and market linked certificates of deposit investment inquiries, purchases and redemptions, as well as general navigation of Wealth websites. The BHFA Investment Service Specialist has the ultimate goal of building and solidifying customer loyalty. This position also plays an integral role in uncovering opportunities to refer to BHFA Financial Advisors and internal business partners within the bank. 70%: Service Oriented Client Support -Service incoming phone calls and emails from clients in a professional manner within service level goals -Demonstrate effective core competencies through each stage of a call by connecting with clients, asking open ended questions and listening to the needs of the client to uncover opportunities -Provide comprehensive client service and account management to clients, including but not limited to the following key accountabilities:
Execute trades on client account open request (e.g., the purchase of mutual funds or other brokerage products)
Facilitate customer asset transfers into the bank and perform required account maintenance
Provide general and specific information on accounts and products, transaction status, etc… upon request
Respond to web navigation queries, assist online trade execution and provide basic technical assistance as required
Account opening and account maintenance processing including working with clients to accurately and thoroughly complete appropriate required documentation
Utilize client relationship management system to track activities and contacts
-Uncover referral opportunities to Financial Advisors and BMO Harris Bank colleagues as opportunities arise during the customer conversation and in keeping with client segmentation strategies -Participate as required in outbound calling campaigns to grow the overall investment business -Act as a secondary contact to service individual client requests when their assigned Financial Advisor is not available. -Provide customized, comprehensive service to clients in the mass market segment -Support service requests based on investment solutions from a product set (mutual funds, fixed income, certificates of deposit, managed asset allocation program, insurance products, fixed annuities, variable annuities and life insurance) -Resolve any client issue or concern quickly and effectively to retain the relationship and build future opportunities for growth; all formal complaints must be immediately shared with the Manager and/or Compliance Officer -Possess strong knowledge and act as resource on Pershing’s NetExchange 360 and NetExchange Investor, Envestnet, SalesForce, DST2000, Moneyguide-Pro and SunGuard’s Plan Rep. 30%: Risk Management -Maintain strong knowledge of target investment product and solutions, regulatory requirements, competitive trends to provide clients with credible service -Perform all service activities in compliance with firm and regulator requirement and policies to mitigate risk to BMO Harris Financial Advisors -Adhere to the guidelines outlined in the Compliance Manual for BMO Harris Financial Advisors -Conduct business based on the rules and regulations of the various entities that regulate the banking and brokerage industry (e.g. NASD, SEC, Federal Reserve, Internal Audit) -Maintain accurate client records as required by the firm, regulatory authorities and the nature of the client relationship -Maintain accurate transaction records as required by the firm, regulatory authorities and consistent with the products sold to the client -Utilize approved marketing literature to mitigate risks and exposure to BMO Harris Financial Advisors
Bachelor’s degree preferred with emphasis on finance or economics
2 – 3 years successful experience with a customer service focus
in the financial planning, securities, or insurance industry
SIE Exam, Series 7, 66, or 63 and 65, and health and life insurance licenses required within 6 months of employment
Knowledge of client management technology helpful
Basic knowledge of a Financial Planning process
Solid knowledge of markets and investment products
Strong working knowledge of financial industry.
Experience working with managed products and/or financial Planning services.
Strong understanding of deposit and loan (including mortgage) products and banking services
High level of integrity (Clean U-4).
Working service skills
Working human relations, organizational and communication skills
Working one-on-one and group presentation skills.
Basic analytical skills
Working problem solving skills
Demonstrated ability to refer financial opportunities
Financial & Retirement Planning knowledge
PC skills and systems knowledge
We’re here to helpAt BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://bmoharriscareers.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.