BMO Financial Group Customer Service Associate-Call Center in Naperville, Illinois
1200 E. Warrenville Road
Job Family Group:
Retail Banking Sales & Service
Where new skills and great service come to life
Whether you’re new to [Canadian/American] banking or already have financial services experience, our Customer Contact Centre (CCC) is where you’ll develop skills for career growth while providing great customer experiences. As a CCC Associate, you’ll help customers with their finances from giving sound advice to promoting BMO’s banking products.
How we’ll help you get started
The way we work is changing, and we offer flexible options that recognize the evolving needs of our candidates and employees. As you move through our recruitment process, a recruiter will confirm details with you around any flexible work options available to you.
At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you grow into future roles:
You’ll get up to 10 weeks of industry leading educational training to build the knowledge and skills you need
Our team of leaders work with you to build a development plan with regular coaching, mentorship and support so you can reach your professional goals
Opportunity to go remote after 6 months of proven good performance.
What you’ll do day to day
Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment
Answer questions, process transactions, recommend products and provide advice to customers over the phone
Have meaningful conversations with customers to understand their needs and offer the right products/services to meet them
Quickly identify and solve problems on the spot to address account inquiries while providing technical and troubleshooting support
Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities
A day in the life of a Customer Contact Centre Associate
Learn more about what it’s like to work as a BMO CCC Associate.
What you’ll need
A passion for helping people
Ability to critically think on your feet, multi-task and thrive in a fast-paced environment
A positive, enthusiastic attitude with strong people skills
Fluency in English (oral and written)
Willingness to learn and adapt to changing technologies
A knack for being tech savvy with above average computer skills
Ability to work in a flexible environment (Monday-Sunday from 8am to 8pm), plus mandatory training up to 10 weeks (Monday-Friday from 8 a.m. to 5 p.m.)
2-3 years sales, customer service or financial institution experience an asset
Why you’ll love growing your career here
Customizable benefits, performance bonuses and our competitive employee share ownership program
Work in a digitally focused environment where you’ll use innovative tools
Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support
As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities
Additional Important Information
Within approximately 24-48hrs after having received your application, you'll receive an email invitation requesting that you complete a digital interview. This exercise will give you a preview of what you can expect in this role and help us assess job fit. *Please check your spam or junk folder. * Completion of the digital interview is required in order to be considered for the role.
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.