BMO Financial Group Business Transformation Product Manager - Consumer Lending in Naperville, Illinois
1200 E. Warrenville Road
Job Family Group:
Researches, defines, aligns, develops, and implements sales and marketing strategies with P&L (profit and loss) accountability to enable the sales force to effectively sell, fulfill, and service new and existing individual or portfolio of banking products and improve the customer experience. Carries out market research, forecasting, pricing, and competitive analysis, monitors product and system performance, and assesses problems to develop and implement solutions. Manages product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.
Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Conducts independent analysis and assessment to resolve strategic issues.
Builds effective relationships with internal/external stakeholders.
Ensures alignment between stakeholders.
Designs and produces regular and ad-hoc reports, and dashboards.
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Provides input into the planning and implementation of operational programs.
Executes work to deliver timely, accurate, and efficient service.
Supports development of key metrics and identification of trends.
Gathers customer and sales feedback and analyzes issues.
Participates in and evaluates market research and competitive analysis associated with assigned products.
Participates in and evaluates customer / consumer insights and channels information.
Competes internal and regulatory reporting.
Acts as the day to day contact for vendors; supports the implementation, maintenance, and sustainment of vendor solutions.
Resolves internal, first level customer escalations.
Leads/participates in the design, implementation, and management of core business / group processes.
Gathers basic market research and competitive intelligence, including pricing, from publicly available information.
Runs analyses and reports that support risk management and policy development.
Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
Designs, implements, manages, and enhances a single product or suite of products throughout the product lifecycle.
Develops, implements, and monitors key metrics and action plans to optimize financial performance
Continuously improves processes to identify issues and deliver optimal customer experience.
Works with partners to develop salesforce training and materials and manages change.
May support the sales team in development of client deals and related presentations.
Develops and maintains relationships with external partners and vendors.
Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
Develops, implements, and manages product documentation, templates, and requirements to ensure they accurately reflect product and systems functionality.
Influences and/or determines credit product risk parameters and metrics.
Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.
Exercises judgment to identify, diagnose, and solve problems within given rules.
Works independently on a range of complex tasks, which may include unique situations.
Broader work or accountabilities may be assigned as needed.
Typically between 1 - 2 years of relevant experience and a post-secondary degree in related field of study or an equivalent combination of education and experience.
Working knowledge of retail and business banking environmental awareness / understanding.
Knowledge of consumer lending
Excel & PowerPoint - Intermediate to advanced knowledge
Net-O and/or Blend experience a plus
Methodology and process – good
Analytics and reporting – good
Desirable: Software and systems architecture knowledge – good
Technical proficiency gained through education and/or business experience.
Verbal & written communication skills - In-depth.
Collaboration & team skills - In-depth.
Analytical and problem solving skills - In-depth.
Influence skills - In-depth.
Data driven decision making - In-depth.
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.