BMO Financial Group Technical Coach, Wealth in Montreal, Quebec
1501 McGill College Avenue
Job Family Group:
The Technical Coach, Wealth y will report to the Senior Manager, Wealth Learning and will be primarily responsible for providing technical support within Wealth Management for Nesbitt Burns. The role has accountabilities for systems support, primarily focused on post-learning employee enquiries, advanced systems learning design and delivery and systems learning support. In this capacity, the Senior Learning Facilitator, Technology is required to liaise with operations staff, internal branch employees, LOB headquarters and Product Operations, Technology, and other internal departments.
- Internal User Technical Training Support
Provide technical support to Wealth Management branch employees.
Support is largely related to user capabilities related to the core systems used within the business group, such as RIS, CRIMS, Salesforce and myWealth. As well, redirect operational business enquiries as required within the appropriate operations team.
Communicate to the branch network as required related to enhanced learning tools and coaching options.
Maintain up to date listing of user support calls.
- Systems training
Co-ordinate and conduct post-learning systems training and coaching. Including providing one-on-one and large group sessions both virtually led and in person as needed.
Provide leader feedback to support existing branch coaching framework.
Provide development support of training material as necessary.
Develop support material as required for advanced learning.
Provide support and feedback to Senior Learning Consultants as new system learning is being developed or updated.
KNOWLEDGE AND SKILLS
Strong working knowledge of investment products and services
Strong working knowledge of adult learning principals
Previous experience (5+ years) in an equivalent or related position
Experience in client relationship management
Experience in systems and release implementations
Strong working knowledge of the internal system applications (RIS, CRIMS, Salesforce)
Strong working knowledge of Investment operations
University degree or college diploma
Experience in problem resolution
Above average computer skills including Windows, word, Excel & PowerPoint
Strong leadership and people management skills
Strong coaching skills
Ability to facilitate learning
Organized and be able to work in a multi-dimensional work environment
Independent with strong negotiation skills
Strong communication skills, both oral and written.
Demonstrated history of responsiveness
Strong analytical and problem solving abilities
Fluent Bilingual French & English
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.