BMO Financial Group Jobs

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Job Information

BMO Financial Group Customer Service Representative, Contact Center, Montreal in Montreal, Quebec

Address:

129 rue St-Jacques O

Job Family Group:

Retail Banking Sales & Service

Where new skills and great service come to life

Whether you’re new to Canadian banking or already have financial services experience, our Customer Contact Centre (CCC) is where you’ll develop skills for career growth while providing great customer experiences. As a CCC Associate, you’ll help customers with their finances – from opening bank accounts togiving sound advice while to promoting BMO’s banking products.

How we’ll help you get started

At BMO, we invest in our CCC Associates from day one. With learning and development at the heart of our employee’s success, we’ll introduce you to the world of banking all the way to helping you you can expect togrow into future roles excel in your new role with confidence:

  • Y At our Institute for Learning facility, you’ll get up to 10 weeks of industry leading educational training to build the knowledge and skills you need

  • Our team of leaders continuously work with you to build a development plan with regularto coaching, mentorship and support so you you canin reaching your professional goals

What you’ll do day to day

  • Handle an average of 75-100 inbound calls daily in a high-volume, fast-paced environment

  • Answer questions, process transactions, recommend products and provide advice to customers over the phone

  • Have meaningful conversations with customers to Uunderstand a customer’stheir needs and sell offer the right products/services to help meet them

  • Quickly i Identify and solve solve problems on the spot quickly with ways to provide exceptional serviceto address account inquiries while providing technical and troubleshooting support

  • Spend 90% of your time supporting customers on the phone and 10% in career coaching and future learning activities

    • Work with our Marketing, Product and Security teams to deliver personalized customer experiences

A day in the life of a Customer Contact Centre Associate

Learn more about what it’s like to work as a BMO CCC Associate.

Contact Center Day in the Life Video (https://www.youtube.com/watch?v=nkW6zdSJKZE&feature=youtu.be)

What you’ll need

  • A passion for helping people

  • Ability to critically think on your feet, multi-task and thrive in a fast-paced environment

  • A positive, enthusiastic attitude with strong people skills

  • Fluency in French & English (oral and written) Ability to multi-task and thrive in a fast-paced environment

  • Willingness to learn and adapt to changing technologies

  • A knack for being tech savvy with above average computer skills

  • Flexibility Ability to work a variety of shifts from Monday-Sunday between 6:30 a.m.–2:30 a.m.in a 24/7 environment (Monday-Sunday from 6:30 a.m. to 12:00 a.m.), plus mandatory training up to 10 weeks (Monday-Friday from 8 a.m. to 5 p.m.)

  • 2-3 years sales, customer service or financial institution experience an asset

Why you’ll love growing your career here

  • Option to work remotely from homeFlexibility of work-life balance with 24/7 shift times and work from home options

  • Higher pay with evening and overnight shifts

  • Customizable benefits, performance bonuses and our competitive employee share ownership program

    • Work in a digitally focused environment where you’ll use innovative tools
  • Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support

    • As North American’s eighth largest bank serving customers for 200+ years, connect with thousands of employees to build your professional network and explore more opportunities

    Strengthen your skillsets with access to professional tools, resources, in-depth training and ongoing manager support

    Additional Important Information

    Within approximately 24-48hrs after having received your application, you'll receive an email invitation requesting that you complete an online assessment. This exercise will give you a preview of what you can expect in this role and help us assess job fit. Please check your spam or junk folder. Completion of the assessment is required in order to be considered for the role.

    • Work in a digitally focused environment where you’ll use innovative tools
  • Flexibility of work-life balance with 24/7 shift times and work from home options

  • Higher pay with evening and overnight shifts

  • Customizable benefits, performance bonuses and our competitive employee share ownership program

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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