BMO Financial Group Commercial Service Officer in Montreal, Quebec
119 rue St-Jacques ouest
Job Family Group:
Commercial Sales & Service
The Commercial Service Officer (CSO) supports effective delivery of Relationship Management the BMO Way. This role is accountable for supporting an assigned team of Commercial Account Managers (CAMs) in the preparation, execution and fulfillment of everyday banking products/solutions, including simple cash management products in accordance with national service and support standards. In addition, the CSO prepares and executes lending (non-security) and investment product documentation as required to meet the customer’s needs, ensuring compliance with all legal, regulatory and operational effectiveness requirements. As a Deal Team member, the CSO role provides exceptional customer service to all commercial customers using Brilliant at the Basics for Business. To ensure we consistently exceed customer expectation the CSO will identify, record and advise the CAM of any potential risk and customer service issues, and recommend workflow and administrative process alternatives to the customer, CAM and/or the Manager, Commercial Services to improve efficiencies and the customer experience.
Knowledge and Skills•Customer Communication Skills (Working)•Information Management (Working)•Operational Effectiveness (Working)•Sales & Service (Working)•Business Acumen (Basic)•Simple Cash Management, Deposits Product Knowledge and Fulfillment (Working)•Commercial Lending Product Knowledge (Basic)•Conflict Management & Resolution (Working)•Environmental Understanding (Working)•Problem Solving (Working)
Level of education and years of experience:•Minimum High School Diploma•1-3 Years Financial Experience
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.