BMO Financial Group Associate, Customer Contact Center, (Montreal)- First Nations/Metis/Inuit Candidates in Montreal, Quebec
129 rue St-Jacques O
Job Family Group:
Retail Banking Sales & Service
Location: 129 St Jacques (Place D'Armes Metro)
Full time position
Permanent position with full benefits and competitive compensation
We invite all experienced and aspiring First Nations / Métis / Inuit professionals to apply to roles featured on BMO’s Indigenous Careers landing page, as well as all of those on BMO's Careers page. Qualified First Nations / Metis / Inuit applicants applying through these postings will be considered for open job vacancies, where they exist, or added to our Indigenous Talent Network and matched to other upcoming opportunities.
This is part of BMO’s ongoing commitment to Indigenous applicants. Our recruitment team will reach out to those selected for further consideration.
Launch your career in financial services by joining our all-star team of customer experience professionals. As a BMO Customer Contact Centre Associate, your passion for providing meaningful advice-based interactions with customers will ensure successful outcomes for both our customers and your career.
As a Customer Contact Centre Associate, you will:
Act as a first line of contact and trusted consultant to our customers
Understand our customers' needs and recommend the right products and services to meet them
Use critical thinking to remain solution-focused and recognize the big picture
Identify opportunities to help our customers and grow our business
Embark on a career journey that will allow you to build incredible foundational knowledge, skills and experiences
Work with us to grow your career with a wide range of opportunities
At BMO Financial Group, the customer is at the centre of everything we do, and we’re intent on being the best and—only—option in their eyes. In this role you’ll get to experience world-class training to prepare you for your role, as well as ongoing coaching to help ensure you are confident and successful every step of the way. While you help our customers achieve their personal goals, we support you in achieving your professional goals. Here, your ideas will be heard and your potential will be recognized. We know you’ll feel welcome and part of an amazing team from day one!
Want to learn more? Find out what our employees love about working here:
Contact Centre Day in the Life Video (https://youtu.be/nkW6zdSJKZE)
To help our customers experience efficient and incredible interactions, you’ll need:
A passion for customer service
A positive, enthusiastic attitude, with strong people skills
Fluency in both English and French
The ability to multi-task, with above-average technical skills.
Be able to work on different shifts, between 6:30 AM and midnight, including mandatory training that can extend up to 12 weeks.
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmo.com/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.