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BMO Financial Group Assistant Branch Manager in Montreal, Quebec

Address:

5501, avenue Monkland

Job Family Group:

Retail Banking Sales & Service

Thank you for your interest in BMO Financial Group. We are currently working towards providing a better candidate experience by including all of our job descriptions in both English and French. In the meantime, if this role is located in Quebec and/or New Brunswick please reference the French job description available below the English version. Otherwise please see the job description below in English as per federal language requirements.

Nous vous remercions pour votre intérêt à l'égard de BMO Groupe financier. Nous travaillons actuellement à offrir une meilleure expérience aux candidats en publiant toutes nos descriptions de poste en français et en anglais. Entre-temps, si ce poste est affiché au Québec ou au Nouveau-Brunswick, veuillez consulter la description de poste en français disponible sous la version anglaise. Autrement, veuillez consulter la description de poste ci-dessous en anglais, conformément aux exigences fédérales en matière de langues.

Monkland & Girouard

Schedule : Monday to Saturday

Horaire: lundi au Samedi

In small and core branches, the Assistant Branch Manager (ABM) is a second-in-command leadership role in the branch. The ABM leads service staff (CSRs) and provides guidance, direction and coaching to these roles. ABMs are additionally responsible for hiring and performance management of these roles. When the Branch Manager is absent (e.g., for vacation, leave, extended hours), the ABM is responsible for day-to-day running of the branch, including coaching and managing Generalist and Associate Generalist Bankers, problem resolution, coordinating daily and weekly branch meetings, operational effectiveness and sales backfill (as needed).

Key Accountabilities

Service Staff Management / Coaching

  • Observe CSR interactions with customer by walking the branch floor and behind wickets

  • Evaluate CSR performance on key evaluative and diagnostic metrics

  • Provide regular feedback to CSRs through Coaching for Performance program

  • Coordinate schedules using Branch Scheduler scheduling tool

  • Ensure CSRs complete required training within acceptable timeframe

  • Make hiring, promotion and dismissal decisions for service staff, as necessary

Customer Service

  • Resolve customer service escalations and complaints

  • Fulfill products for walk-in customers as backfill for Generalist and Associate Generalist Bankers, when peaks in demand require

Operations

  • Ensure smooth day-to-day operations particularly for front-of-house activities

  • Opening / closing, inventory management, general housekeeping

Regulatory and Audit Compliance

  • Ensure all necessary forms are complete, accurate and submitted in a timely manner

  • Branch Manager Coverage (% of time allocated to BM Coverage will vary based on branch hours)

  • Fill in for BM during leave, vacation, extended hours, or other absences, in addition to regular ABM duties

  • Take on management and coaching activities for Generalist and Associate Generalist Bankers

  • Resolve sales escalations and complaints

  • Coordinate daily and weekly branch meetings

  • Coordinate Generalist and Associate Generalist Banker scheduling during extended BM absences

Risk Management

  • Protect the Bank's assets and maintain the quality of the lending portfolio by ensuring adherence to lending process requirements, and established yield, quality, diversification and risk guidelines

  • Comply with all regulatory, legal and ethical requirements

Knowledge:

  • Undergraduate degree or equivalent work experience RISR registered and lending qualified Branch Compliance Officer (BCO) qualified

Skills:

  • Brilliant at the Basics

  • Excellent customer service aptitude

  • Strong management, leadership and coaching capabilities

  • Understands PandC Canadas technology and processes well, able to multi-task and delegate appropriately

  • Possesses intimate knowledge of all aspects of PandC Canadas branch operations

  • Understands full suite of financial products and comfortable answering questions and referring to the appropriate SME

Dans les petites succursales et les succursales principales, le role du directeur de succursale adjoint (DSA) est un rle de directeur en second pour la succursale.

Lorsque le directeur de succursale est absent (p. ex., en vacances ou en cong, ou pendant les heures douverture prolonges), le DSA est responsable de lexploitation courante de la succursale, notamment du coaching et de la gestion des Reprsentants - Services la clientele (RSC), de la rsolution de problemes, de lorganisation des runions quotidiennes et hebdomadaires en succursale, de lefficacit operationnelle et du remplacement aux ventes (au besoin).

RESPONSABILITES

Gestion/Coaching des employes du service la clientle:

  • Observer les interactions des RSC le client en circulant dans la succursale et derrire les guichets.

  • Transmettre rgulirement ses observations aux RSC dans le cadre du programme de coaching ax sur le rendement.

  • tablir les horaires laide du Planificateur des horaires.

Service la clientle :

  • Rsoudre les plaintes relatives au service la clientle et donner suite aux demandes de transmission lchelon suprieur.

  • Traiter les demandes de produit des clients spontans en remplacement des conseillers clientle et des conseillers clientle adjoints lors des priodes de grande affluence.

Oprations:

  • Veiller au bon droulement des oprations quotidiennes, en particulier des activits de premire ligne.

  • Procder louverture et la fermeture de la succursale, grer les stocks et assurer la rgie interne.

Conformit rglementaire et vrification:

  • Veiller ce que tous les formulaires requis soient remplis, ce que les renseignements quils contiennent soient exacts et ce quils soient soumis en temps opportun.

Disponibilit du DSA:

  • Assumer les fonctions du directeur de succursale pendant les congs, les vacances, les heures douverture prolonges ou toute autre absence en plus des fonctions habituelles de DSA.

  • Se charger des activits de gestion et de coaching concernant les directeurs - Services financiers, les RSC et les CSF.

  • Rsoudre les plaintes relatives aux ventes et donner suite aux demandes de transmission lchelon suprieur.

  • Organiser les runions quotidiennes et hebdomadaires en succursale.

  • tablir lhoraire des directeurs - Services financiers lors des absences prolonges du directeur de succursale.

Gestion des risques:

  • Protger les actifs de la Banque et maintenir la qualit du portefeuille de prts en se conformant aux exigences en matire doctroi de crdit et aux directives tablies en matire de rendement, de qualit, de diversification et de risque.

  • Se conformer toutes les exigences juridiques, rglementaires et thiques.

Connaissances:

  • Diplme universitaire ou exprience de travail quivalente

  • Titres de reprsentant inscrit - Services aux investisseurs et de prteur qualifi (RISI)

  • Attestation du responsable de la conformit de la succursale (RCS)

Comptences:

  • Exceller dans les lments de base.

  • Possder de bonnes aptitudes en service la clientle.

  • Disposer de solides comptences en gestion, en leadership et en encadrement.

  • Bien comprendre la technologie et les processus de PE Canada; tre en mesure deffectuer plusieurs tches simultanment et de dlguer des responsabilits adquatement.

  • Possder une connaissance approfondie de tous les aspects des activits en succursale de PE Canada.

  • Connatre la gamme complte de produits financiers et avoir de la facilit rpondre aux questions et diriger les clients vers lexpert en la matire comptent.

Ici, pour vous.

BMO, nous avons un objectif commun : nous plaons le client au cur de tout ce que nous faisons. Aider les gens est la base de notre existence. Depuis 200 ans, nous pensons l'avenir : celui de nos clients, de nos collectivits et de nos employs. Nous aidons nos clients et nos collectivits en travaillant ensemble, en innovant et en repoussant les limites afin de faire le maximum pour eux chaque jour. Ensemble, nous changeons la faon dont les gens conoivent une banque.

En tant que membre de l'quipe de BMO, vous tes valoris, respect et entendu, et vous avez plus de moyens pour progresser et obtenir des rsultats. Nous nous efforons de vous aider obtenir des rsultats ds le premier jour, pour vous-mme et nos clients. Nous vous offrirons les outils et les ressources dont vous avez besoin pour franchir de nouvelles tapes, car vous aidez nos clients franchir les leurs. Au moyen de formation et de coaching approfondis ainsi que de soutien de la direction et d'occasions de rseautage, nous vous aiderons acqurir une exprience enrichissante et largir votre groupe de comptences.

Pour en savoir plus, visitez-nous l'adresse https://bmocarrieres.com .

BMO s'engage offrir un milieu de travail inclusif, quitable et accessible. Nous apprenons de nos diffrences et tirons notre force des gens et de leurs diffrents points de vue. Des mesures dadaptation sont disponibles sur demande pour les candidats qui participent tous les aspects du processus de slection. Pour demander des mesures dadaptation, veuillez communiquer avec votre recruteur.

We’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at https://bmocareers.com.BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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