BMO Financial Group Estate and Insurance Assistant in Montreal, Canada
Under the direction of the Operations Manager, this role is responsible for supporting the Estate & Insurance Advisor EIA(s)*(Financial Security Advisor in Quebec) with the goal of growing overall insurance sales. The role is responsible for professionally and efficiently responding competently to basic inquiries or referring clients to appropriate staff as needed.
Provide a full range of administrative functions to support the achievement of disability and insurance sales by the Estate & Insurance Advisor (Financial Security Advisor in Quebec )
Assist the Estate & Insurance Advisor in the preparation and maintenance of client documentation
Submit and process all new business life insurance applications
Perform underwriting follow-ups with clients, business partners and insurace carriers during the underwriting process
Assist the Estate & Insurance Advisor with marketing initiatives to drive additional business growth
Perform other additional miscellaneous tasks to support the business growth
Contact internal departments to resolve any client issue or process issue to ensure smooth operations
Business Delivery and Operational Effectiveness
Support the EIA’s sales and service objectives by delivering service initiatives to the EIA’s clients and business partners
Contribute to the EIA’s business objectives by ensuring the book of business is being developed
Maintain files and production reports
Maintain daily and weekly reports for production
Ensure client needs are met or exceeded resolving issues/requests in a timely and effective manner
Liaise with various departments for execution of client requests and problem solving
Excellent verbal and written communication skills, as evidenced by providing an outstanding level of customer service to clients, carriers, and producers alike
Project a professional and consistent image by adhering to organization’s brand, corporate identity and standards
Risk Management & Controls
Ensure compliance regulations are adhered to
Ensure proper adherence to all aspects of First Principles Our Code of Conduct and Ethics
Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with Bank policy
- Authority to use and access confidential information related, employee & customer information, product and financial information
This job has direct impact on the achievement of key business unit objectives
Working relationships with colleagues in the Branch, Division and across Nesbitt Burns.
Working relationships with BMO Estate Insurance Advisory Services Resource Centre
Develop and maintain good relationships carrier representatives.
Knowledge & Skills:
Knowledge of insurance and estate principles
Proactively and professionally provides assistance to Estate & Insurance Advisor EIA(s)*(Financial Security Advisor in Quebec) in order to meet client needs and EIA(s) expectations
Strong knowledge of administrative process and procedures as outlined in BMO EIASI Policies
Knowledge of life insurance and investment products
Knowledge of compliance rules (proprietary and industry)
Knowledge of Ageman
Proficient in the use of Microsoft Office, with focus on demonstrated working knowledge of MS Excel
Proven ability to apply attention to detail, role-related accuracy and task follow-through
Team-oriented operating style with effective interpersonal skills that allow successful business interactions with individuals of all leadership styles and personalities.
Bilingual (English and French)
College degree or equivalent experience
Minimum 3 years of administrative assistant experience in Life Insurance Industry and with Investment Products
Provincial Life Insurance License (an asset)
Professional development and training as required to maintain life insurance license
We’re here to help
At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://bmocareers.com.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.