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BMO Financial Group Sr. IVR Developer in Mississauga, Ontario


2465 Argentia Road

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Thank you for your interest in BMO Financial Group. We are currently working towards providing a better candidate experience by including all of our job descriptions in both English and French. In the meantime, if this role is located in Quebec and/or New Brunswick please reference the French job description available below the English version. Otherwise please see the job description below in English as per federal language requirements.

Nous vous remercions pour votre intérêt à l'égard de BMO Groupe financier. Nous travaillons actuellement à offrir une meilleure expérience aux candidats en publiant toutes nos descriptions de poste en français et en anglais. Entre-temps, si ce poste est affiché au Québec ou au Nouveau-Brunswick, veuillez consulter la description de poste en français disponible sous la version anglaise. Autrement, veuillez consulter la description de poste ci-dessous en anglais, conformément aux exigences fédérales en matière de langues.

Key Accountabilities:

  • Interacts with key business & technology stakeholders to define, analyze, and deliver requirements that reflect the needs of both the business and end-customers

  • Decomposes business requirements and translate them into detailed design specifications and code

  • Assesses the costs and benefits for different solutions and recommends / decides on appropriate designs

  • Designs solutions, writes code, performs unit testing, develops appropriate artefacts / documentation, and facilitates final delivery

  • Conceives and writes detailed software implementations/code while ensuring that their code/configurations adhere to the security, logging, error handling, and performance standards and non-functional requirements

  • Builds solutions that are supportable, scalable and achieve our aspiration of common assets, use the enterprise monitoring/logging, require minimal to zero maintenance and are aligned with architectural patterns and technology strategy

  • Devises new algorithms and data structures for target environment and platform attributes in alignment with architectural patterns

  • Recommends or automates approaches to streamline and integrates technological processes and/or systems to improve operational efficiency and effectiveness

  • Supports production issues, including Independently completes root-cause analysis and diagnosis

  • Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, risk (e.g., security).

  • Works toward the objective of defect free software. Ensures that systems functionally meet requirements, aligns with architecture and promotes the development of common assets.

  • Supports the resolution of production issues and problems. Makes recommendations to improve BMO processes & systems.

  • Supports the management of specific project deliverables & outcomes, including managing small projects to completion, as required to deliver business objectives

  • Identifies opportunities to strengthen the capability at BMO, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

  • Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning

    Core Knowledge:

  • 5+ years of work experience in IT and 2+ years in programming in the Contact Centre domain

  • B.Sc./B.A. in computer science, engineering, information systems, math or business

  • Experience with Java/J2EE, Web Services, REST APIs, SpringBoot, WebApp, JSP, Log4j, Junit, Maven

  • Designs, develops, enhances and debugs Java based applications that support business units

  • Familiarity with Contact Centre software packages (Genesys Inbound, Routing, Reporting & Outbound, Nuance NDF)

  • Knowledge of software development practices, concepts, and technology obtained through formal training and/or work experience

  • Understands the implications of various components (including technology strategy & architecture) to the overall design of a program, system, or eco-system

  • Knowledge of technical/business environment and processes

  • Understands functional aspects and technical behavior of the underlying operating system, development environment, and deployment practices

    Nice to Have:

  • Knowledge with Javascript Frameworks (Javascript ES6, Angular 8+, Node.JS)

  • Experience with TypScript, RxJS, NgRx, build tools such as WebPack and NPM

  • Experience in HTML, CSS, Javascript/jQuery, Bootstrap, JSON/XML

  • VXML IVR development

  • Experience working with Nuance NDF and NAS tool

  • Experience with Nuance Dialog modules

  • Experience with Nuance Speech Recognition grammar development (GRXML)

  • Experience with Cyara Pulse and Velocity tools

  • Knowledge of IVR tuning/grammar fixes

  • Genesys routing design

  • Working in a collaborative Agile environment

  • Previous working experience with a financial institution, technology manufacturer or service provider preferred

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.