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BMO Financial Group Specialist, Business Banking Services in Mississauga, Ontario

Address:

2465 Argentia Road

Job Family Group:

Commercial Sales & Service

Understands customer needs and provides Business Banking sales and service to BMO customers or prospects. Advises customers on Business Banking strategies and products (including credit cards) that meet their objectives. Fulfills sales and service activities for the customer in accordance with approved procedures. Identifies and makes referrals to other business groups as needed.

  • Handles customer inquiries in an informed, professional, and efficient manner.

  • Probes to understand customer needs and provides advice related to Business Banking and credit card strategies that meet their objectives.

  • Manages all transactional outcomes of customer calls or defers to appropriate internal business groups.

  • Escalates complex or unresolved customer situations to the appropriate BMO colleague as required.

  • Performs any required activities after completed calls to ensure customer’s requests are accurately processed.

  • Maintains current knowledge of business banking and credit card industries, practices, and trends and integrates into customer conversations in a professional manner.

  • Integrates marketing promotions and programs into customer conversations where appropriate.

  • Maintains the confidentiality of customer and Bank information.

  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.

  • Adheres to regulatory and compliance requirements appropriate for the jurisdiction.

  • Provides subject matter expertise relating to product knowledge.

  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.

  • Analyzes issues and determines next steps.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

  • High school diploma or equivalent work experience.

  • Knowledge of BMO credit card products.

  • Term Investment Qualified (as required).

  • Specialized knowledge.

  • Verbal & written communication skills - Good.

  • Organization skillls - Good.

  • Collaboration & team skills - Good.

  • Analytical and problem solving skills - Good.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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