BMO Financial Group IVR Dev Ops in Mississauga, Ontario
2465 Argentia Road
Job Family Group:
The following attributes are essential for this career opportunity:
Focal point for BMO Contac Centre IVR application for Problem, Incident and Change (ITSM)
Active MIRT Participation and leading for IVR application incidents
Ensures Problem Management occurs for their owned issues; provide ITOPs SDM with RCA summaries
Identify service improvement opportunities within their organization
Develop and communicate trending and analysis of service metrics reporting against set targets
Creation and Communication (verbal & written) of - Executive Problem Summaries for their CIO, CIO Service Reporting, Incident/change updates, etc.
Represents platform and provides input to local CABs & Participate in Enterprise CABs
Maintains an overall understanding of all changes impacting their portfolio, including vendor, and external implementations outside of their portfolio
Partners with our development partners and collaborates with other organizations (e.g., TD, Networks, and Information Security) to recommend a server solution to the system non-functional requirements (e.g., Service Level Agreement [SLA] monitoring, audit controls, reporting, and security)
Network with vendors and peers in external IT organizations, through user groups, in order to remain current with emerging technologies to satisfy the Enterprises needs
+ + Minimum qualifications: Bachelor's degree in Computer Science, or a related technical field involving systems engineering (e.g. Physics or Mathematics), or equivalent practical experience.
Experience with Unix/Linux/Windows Server operating systems internals and administration (e.g. filesystems, inodes, system calls, etc) or networking (e.g. TCP/IP, routing, network topologies and hardware, SDN, etc)
Preferred qualifications: Expertise in designing, analyzing and troubleshooting large-scale distributed systems.
Systematic problem-solving approach coupled with effective communication skills and a sense of ownership and drive.
Ability to debug and optimize code and to automate routine tasks.
Engage in and improve the whole lifecycle of services from inception and design, through to deployment, operation and refinement.
Support services before they go live through activities such as system design consulting, developing software platforms and frameworks, capacity planning and launch reviews.
Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
Scale systems sustainably through mechanisms like automation and evolve systems by pushing for changes that improve reliability and velocity.
Practice sustainable incident response and blameless post-mortems.
Passion for system automation, dashboards, etc.
Hands-on working experience with Atlassian product suite bitbucket, Bamboo, JIRA, Confluence , Maven build process, and Jenkins for day to day IVR application-related dev-ops activity
Excellent working knowledge of GIT branching, resolving merge conflicts, packaging and deploying code to AWS environment using ansible
Expertise in implementing CI/CD using Jenkins, Bamboo, Ansible and other DevOps Tools
Excellent hands-on experience in writing Ansible playbooks
Experience working within an Agile SDLC and with continuous integration and deployment practices with Java or Nuance Development Framework
Ability to work on multiple environments parallelly, troubleshoot and resolve issues on production deployments
Experience with installing, configuring Apache Tomcat and deploying applications.
Working knowledge on Linux platforms and writing shell scripts
Working experience with IVR automated testing tools like Cyara to configure campaign/test case to address the critical integration
Hands on experience on AWS EC2 and other AWS native services such as secret Manager, KMS, EFS, RDS, Security Groups, NLB, ALB etc.
Hands-on experience on any Kubernetes distribution, preferably open shift.
Experience with monitoring and alerting tools such as Dynatrace and Working knowledge on ELK stack for log analysis and monitoring critical key factors
Ability to triage performance and other environmental issues
Experience managing multiple non-prod environments
We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at www.jobs.bmo.ca/ca/en.
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.