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BMO Financial Group Collections Systems Consultant in Mississauga, Ontario


2465 Argentia Road

Job Family Group:

Customer Shared Services

Occasional weekend/evening activities to support releases, in coordination with project requirements.

Provides production and end-user support and governance for the collections technical platform and system environment that supports data & control structures (e.g. process controls, user access controls, data integrity controls) to enable collections processes and operations. Supports and oversees the planning, maintenance and change management for collections system strategies, process changes, system parameter changes, production schedules, and operational tasks. Oversees the management of system parameter changes. Works with stakeholders to resolve issues and provide solutions that ensure service delivery and effectiveness.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Leads or assists in the execution of oversight/governance activities.

  • Acts as a resource for team members with less experience

  • Leads/participates in the design, implementation and management of changes to the collections Systems.

  • Monitors the collections system technical infrastructure, applications and/or business transactions across the environment.

  • Collaborates with Technology service providers and other stakeholders to investigate, perform root cause analysis and plan corrective actions; follows production environment support processes and guidelines.

  • Supports the planning and execution of system management infrastructure planning and development activities for a designated portfolio.

  • Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.

  • Collaborates with internal and external stakeholders to deliver on business objectives.

  • Ensures alignment between stakeholders.

  • Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders including product enhancements. Includes initiative intake, requirements, design, development, testing, simulation, sign-offs, production and post-implementation activities.

  • Tracks metrics and milestones, makes recommendations for resolution and escalates as appropriate when issues arise.

  • Analyzes data and information to provide insights and recommendations.

  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.

  • Executes routine tasks such as maintenance, service requests, transactions, queries etc. within service level agreements (e.g. executes changes to business rules, system tables, system access provisioning, etc.).

  • Performs verification and monitoring activities for all changes implemented in the production environments according to guidelines and policies.

  • Supports the development and maintenance of system and process documentation / process controls / knowledge assets required for the operation.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently on a range of complex tasks, which may include unique situations.

  • Broader work or accountabilities may be assigned as needed.

  • Qualifications:

  • Typically between 4 - 6 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Knowledge of collections system management concepts and applications – In-depth. Including Strata/TRIAD/CACS and downstream systems such as Dialer, Reporting

  • Knowledge & experience with collections policy frameworks; quality control / testing frameworks – In-depth.

  • Technical proficiency gained through education and/or business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial GroupServing customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.