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BMO Financial Group Payoff Specialist in Irving, Texas

Responsible for generating timely and accurate payoff quotes for a portfolio of lease and loan terminations by interpreting contractual agreements. Delivers on operational metrics such as quoting cycle time and quoting accuracy. Manages relationships with third party internal and external customers and investors. Responsible to work with customers with resolving disputes with payoff figures and calculations and providing explanations as needed. Contributes to opportunities and strategies for operational efficiency. Contributes and leads process improvements associated with payoff quoting process. Participates in team development activities. Ensures that the payoff quoting process is compliant with all legal and corporate compliance guidelines.

  • Performs calculations, account reconciliations and quotations on different loan and lease product types using system applications and platforms including Microsoft Excel and financial calculator

  • Resolve discrepancies/exceptions that frequently deals with routine situations.

  • Process and complete buyout explanation requests by researching and resolving related account issues with internal and external customers.

  • Maintains accurate logging of assets, codes, and dispositions and make updates as needed

  • Investigates, resolves and make recommendations on issues.

  • Works closely with Account Managers and Sales Managers to foster customer retention.

  • Provides input in continuous improvement of business processes and procedures within scope.

  • Participates in the planning, testing and implementation of projects and new/revised products/services or processes.

  • Collaborates with internal and external stakeholders to deliver on business objectives.

  • Analyzes data and information to provide insights and recommendations.

  • Completes complex & diverse tasks within given rules/limits and may include handling escalations

  • Broader work or accountabilities may be assigned as needed

  • Performs job responsibilities using various applications including Microsoft Outlook, Excel, RightFax, and other internal applications


  • Typically between 2 –3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

  • Specialized knowledge.

  • Verbal & written communication skills - Strong.

  • Organization skills - Strong.

  • Collaboration & team skills - Strong.

  • Analytical and problem solving skills - Strong.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.