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BMO Financial Group Service Delivery Lead in Chicago, Illinois

Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed. Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements. Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident. Provides immediate response to production program or system problems. Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications. Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

Job Description

Sr. Technology Analyst – TE0201

The Senior Technical Analyst acts as lead first line of Support for resolving application incidents and problems. The Technical Specialist is accountable for the analysis, maintenance, and ultimate problem resolution of applications in support of the Lines of Business (LOBs) strategies.

ACCOUNTABILITIES:

  • Performs in-depth analyses on production problems, identifies root causes, and recommends solutions to resolve application malfunctions and prevent recurrence

  • Leads triage sessions including multiple technology teams, vendors and business partners

  • Provide concise communications and follow up for RCA to various internal and external groups

  • Completes project deliverables (e.g., assists in the building of project check lists) in order to contribute to project implementations

  • Assumes the role of Support / Systems Analyst in major projects and initiatives, interacting and collaborating with team members and other departments, as appropriate, in order to gain knowledge relevant to application support (such as understanding new functionalities, what parts of the system is being changed, and required environmental changes) to ensure successful implementation of the environment changes

  • Participates in Disaster Recovery exercises, as a member of the technical recovery team or control center and contribute to the success of the Disaster Recovery tests

  • Provides coaching and guidance to team members and/or may act as a team/project lead

  • Liaises with third party vendors, when appropriate, to ensure that the integration of third party products and existing applications and systems is practical and feasible given the underlining technologies

KNOWLEDGE AND SKILLS

Knowledge:

  • Possesses a university degree/college diploma in Computer Science and/or 7+ years of technical/application or production support experience

  • Possesses solid understanding of design and analysis methodology and application development processes

  • Experience working in highly configurable software required

  • Knowledge of scripting SQL, and /or PowerShell, and Linux required

  • Knowledge of and experience supporting high availability enterprise systems required

  • Exhibits solid knowledge of databases

  • Exhibits solid analytic ability for complex problem solving

Skills:

  • Possesses solid communication and interpersonal skills

  • Is able to handle multiple priorities

  • Is able adapt and quickly develop in-depth technical understanding of new/different applications

  • Demonstrates solid organizational skills

  • Exhibits solid communication skills, both written and verbal

  • Possesses expert understanding of relevant technologies

  • Experience supporting various Microsoft Windows and server environments required

At BMO Harris Bank, we have been helping our customers and communities for over 130 years. Working with us means being part of a team of talented, passionate individuals with a shared focus on working together to deliver great customer experiences. We stand behind your success with the support you need to turn your potential into performance.

To find out more visit our website at www.bmoharris.com/careers .

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. We are an Equal Opportunity Employer. By embracing diversity, we gain strength through our people and our perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or veteran status.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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