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BMO Financial Group Senior Manager - Post Campaign Reporting and Advanced Analytics in Chicago, Illinois

Sr Manager, Post Campaign Reporting & Advanced Analytics - US Customer Contact Optimization & Partner Management

BMO Harris Retail and Business Banking is an important line of business within the bank & key driver of enterprise growth. It provides various products and services such as Deposits, Mortgage, Home Equity and Credit Card to its customers

US Retail and Business Banking Analytics team is looking for a Sr. Manager who will leverage first and third party data to conduct analyses that will improve bank efficiencies and drive revenue. This position is responsible for measuring campaign effectiveness & conducting advanced statistical (qualitative and quantitative) analysis to identify trends, variations, patterns and insights relating to customer communications & campaigns. This role requires strategic thinking and a demonstrated ability to provide creative solutions to complex/unstructured business problems using advanced analytics techniques to drive profitable growth for the business. Additionally, this role requires the ability to work independently on multiple projects with cross-functional teams.

This is an exciting opportunity that is on the forefront of a critical enterprise capability, providing thought leadership to U.S. Personal and Business Banking on the value of data and analytics. The incumbent will get to work with and support multiple lines of business around the enterprise to help them achieve their objectives.

At BMO, we are always looking to shape the future by being at the forefront of technology and innovation. It is the scale and impact that we make in the lives of our customers and communities we serve that excites us!

So if you have a strong statistical modeling expertise or analytical experience, like to work in a start-up / build up mode and have a long term orientation, join us to make meaningful difference in the lives of our customers, the community we serve in and the company.

*This position is located in Chicago (IL).

Responsibilities :

  • Support Senior Management on analytical projects of varying sizes and complexities, including:

  • Participate in business partner interviews, brainstorming sessions, and workshops to capture business objectives and prioritize opportunities

  • Identify best analytical techniques that can be effectively applied to achieve business objectives and interpret next best action through data driven insights

  • Building end to end automated analytic solutions that are intuitive, simple to maintain, and drive real business outcomes

  • Responsible for the design, development, and implementation of innovative analytical solutions & reporting, including but not limited to:

  • Data gathering and cleansing, statistical transformation, feature engineering & selection

  • Apply analytical techniques such as segmentation etc.

  • Conceptualize & build reports leveraging visualization tools like Tableau & Power BI to effectively communicate data driven insights to users for a variety of audiences

  • Measure effectiveness of campaigns, design of experiments & A/B testing to prove or disprove hypothesis

  • Evaluate & deploy new tools, techniques & technologies to advance analytical capabilities

  • Strong knowledge of campaign & CRM tools like UNICA, Salesforce

  • Contribute to enterprise data and analytics strategy and champion adoption of enterprise analytics capabilities, including “big data” platforms and open-source tools

  • Produce actionable insights that demonstrate logical thinking and methodical problem solving abilities

  • Strong project management skills in interacting with internal and external clients

  • Demonstrate proactive, innovative and independent thinking

  • Drive innovation and mindset change through data

  • Promote a risk-aware culture; ensure efficient and effective risk and compliance management practices by adhering to required standards and practices Skills Required:

  • Bachelor’s Degree with 8+ years of experience or Masters with 7+ years of experience in mathematics, statistics, behavioral economic, econometrics, engineering, computer science and/or physics, (Masters preferred) and/or 5+ years of analytical experience in financial services, Marketing, E-Commerce, Advertising, Fraud, Digital and/or consulting

  • Advanced skills in SQL or SAS a must, including relevant packages and statistical methodologies.

  • Basic knowledge of applied ML & statistical models, such as logistic, multiple linear regression, Gradient Boosting, Random Forest, decision tree algorithms, Segmentation & Classification, forecasting techniques like ARIMA, Exponential Smoothing etc and neural network modeling, is desired

  • Experience in building and presenting data driven insights through business intelligence tools tools like Power BI, Tableau, Site Catalyst will be preferred

  • Excellent Power Point, Excel, Business Writing and Communication skills are a must Soft Skills Requirement:

  • Possesses solid leadership skills and is able to successfully manage a team that has diverse skills, knowledge, and educational backgrounds

  • Demonstrates solid communication skills (both written and verbal) and relationship management skills at a senior management level

  • Exhibits advanced critical thinking skills, integrative skills and creativity to drive innovation

  • Demonstrates ability to build and sell a good fact base, apply sound reasoning, and generate relevant recommendations that get implemented and lead to business success

  • Able to work highly independently and manage multiple priorities in an agile fast paced environment

  • Demonstrates strong attention to detail and a high level of due diligence

     

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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