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BMO Financial Group Product Manager, Online Banking for Business - Treasury and Payment Solutions in Chicago, Illinois

Description:

BMO’s digital banking platform, Online Banking forBusiness,provides innovative, integrated treasury managementsolutions that include extensive payment and reporting capabilities, aswell as mobile solutions.

Online Banking for Business is growing, andconsequently, we are seeking a Digital ChannelManager to help deliver a simple and seamless digitalcustomer experience.

This is a great opportunity tojoin an innovative, entrepreneurial team whose work directly shapes ourcustomers’ digital journeys. You will be a steward of the bank’s largestcommercial platform serving business customers large and small across NorthAmerica.

As Digital Channel Manager you will:

  • Prioritize and validate platform fixes and enhancements

  • Manage delivery of releases and various projects tomaintain and improve digital customer experience

  • Assist in managing P&L and optimizingexisting products and solutions

  • Collaborate with development teams to manage serviceescalations and scheduling of product / service changes

  • Monitor system health and act as subject matterexpert on event recovery teams

  • Work with frontline customer service teams toeffectively conduct investigations and resolve complex customer issues

  • Develop product support framework and training tools

Qualifications:

  • University degree and/or related job experience

  • At least 5 years work experience preferably in an online/mobile channel product management, product development, or product support role

  • Commercial payments and cash management knowledge is a strong plus

  • Planning/ managing product/service enhancements on time, on budget and as per specifications

  • Ability to work well with ambiguity and make decisions in a fast paced, dynamic environment

  • Self-starter, initiative taker and strong problem solver

  • Good communication skills required, both written and verbal - French language skills an asset

  • Able to effectively work with other organizational units and lead through influence

  • Proven ability to understand complex business and technical concepts and make logical decisions to optimize outcome

  • Some overtime/weekend hours may be required for releases and testing

  • Minimal travel required

We’re here to help

At BMO Harris Bank we have a shared purpose; we put thecustomer at the center of everything we do – helping people is in our DNA. For200 years we have thought about the future—the future of our customers, ourcommunities and our people. We help our customers and our communities byworking together, innovating and pushing boundaries to bring them our very bestevery day. Together we’re changing the way people think about a bank.

As a member of the BMO Harris Bank team you are valued,respected and heard, and you have more ways to grow and make an impact. Westrive to help you make an impact from day one – for yourself and ourcustomers. We’ll support you with the tools and resources you need to reach newmilestones, as you help our customers reach theirs. From in-depth training andcoaching, to manager support and network-building opportunities, we’ll help yougain valuable experience, and broaden your skillset.

To find out more visit us at https://bmoharriscareers.com .

BMO Harris Bank is committed to an inclusive, equitable andaccessible workplace. By learning from each other’s differences, we gainstrength through our people and our perspectives. BMO Harris Bank N.A. is anequal opportunity/affirmative action employer. All qualified applicants willreceive consideration for employment without regard to sex, gender identity,sexual orientation, race, color, religion, national origin, disability,protected Veteran status, age, or any other characteristic protected by law. Accommodationsare available on request for candidates taking part in all aspects of theselection process. To request accommodation, please contact your recruiter.

Job Field:

Investment Solutions

Job Schedule:

full-time

Primary Location:

United States-Illinois-Chicago

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