BMO Financial Group Jobs

bmo home

Job Information

BMO Financial Group Governance and Controls Specialist in Chicago, Illinois


1200 E. Warrenville Road

Job Family Group:

Customer Shared Services

This team resides in the Technology & Operations Risk and Internal Controls area which is a 1B function . This team supports Operations and Technology in an advisory and independent testing capacity as it relates to compliance requirements and other risks within the T&O organization .

We are a growing team and its an amazing opportunity for someone with a strong "Banking Controls" mindset to have an opportunity to get exposed to and learn more about operational risk, compliance and overall governance functions.

In this role, you will coordinate annual refreshes of the Process, Risk and Control (PRC) Inventory, which includes the operations team who own their PRC inventory and the Test Execution team, who will test their controls once the refresh is completed. A typical day is preparing PRC information for review, scheduling meetings, running meetings, following up on various questions raised, consolidating and organizing information for ease of review and requesting and receiving approval of final file. In addition, there is a very strong emphasis on working with data and creating acros in Excel as well as creating V-Lookups.

Key Mandates: Establishes specialized support service in a specific function or technology. Fulfills transactions, internal business partner and/or external customer inquiries/ requests, and/or audit/ reconciliation activities in accordance with Bank and industry standards. Follows procedures in the analysis and resolution of internal and external inquiries, requests and issues, ranging from routine transactions to complex portfolio management referring more complex issues to senior team members and/or manager.

  • Manages and monitors a complex portfolio of work representing a significant amount of risk.

  • Coordinates and schedules work flow, and act as the main escalation point for business challenges, as delegated.

  • Assigns work accordingly to team/ staff members, ensures adequate work flow and meet various cut-off times during the day, as delegated.

  • Identifies potential risk situations/impacts, makes recommendations or escalates to the manager, and ensures contingency plans exist.

  • Liaises with various internal business partners regarding regulatory changes and resolution of issues arising from internal reviews

  • Cultivates productive relationships within the line of business (LOB) and other functions through responsiveness and support.

  • Builds relationships with internal business partners. Partner with other operational areas to ensure timely, quality and efficient processing activities.

  • Monitors various reports and takes appropriate actions, ensuring compliance requirements, audits and verifications are completed in accordance with Bank's P&Ps.

  • Coordinates the management of data; ensures alignment and integration of data with actual business processes.

  • Reviews final QC reports for content, message and accuracy prior to submission to Manager.

  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Identifies business processes, efficiency and control issues in timely fashion and escalate unusual issues to senior team members.

  • Participates in continuous improvement of processes and procedures within the scope of the work team.

  • Ensures volume goals, turnaround times and quality expectations are met, while maintaining strict adherence to control procedures and compliance regulations.

  • Processes timely and accurate transactions, audit/reconciliation transactions and resolves discrepancies according to established standards.

  • Records and verifies data for fulfillment and/or further handling.

  • Ensures adherence to all aspects of First Principles, BMO Code of Business Conduct and Ethics, Corporate policies, procedures and applicable regulatory requirements.

  • Reviews transactions and requests for compliance with regulatory and Bank requirements.

  • Communicates with internal partners and external customers to respond to inquiries according to guidelines. Follow-up with business units to ensure issues are resolved.

  • Participates in continuous improvement of business processes and procedures within the scope of the work team.

  • Participates in testing and implementation of projects and new/ revised products/ services or processes.

  • Focus is primarily on business/group within BMO; may have broader, enterprise-wide focus.

  • Provides specialized consulting, analytical and technical support.

  • Exercises judgment to identify, diagnose, and solve problems within given rules.

  • Works independently and regularly handles non-routine situations.

  • Broader work or accountabilities may be assigned as needed.


  • Experience and strong understanding of "controls'" within Banking Operations ( i.e. wire transfers, deposits, settlements, collections, capital markets, wealth, etc...)

  • Strong understanding of “controls” (strong understanding of what controls are, and how they are documented)

  • Strong data administration experience. (Ensuring that data is captured and multiple changes to data are made accurately)

  • Strong understanding of Reviewing and confirming controls in Banking Operations

  • Strong MS Excel skills . (Must have expertise with V-Lookup and strong knowledge of creating/using macros)

  • Ability to communicate effectively at multiple levels of management which includes collaboration.

  • Ability to impact and influence without authority to reach a desired goal

  • Strong presentation skills and coordinating discussions/meetings

  • Nice-to have: Operational risk and/or compliance experience

  • Typically between 5 - 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Knowledge of standard desktop applications used by the business unit - Solid.

  • Knowledge and understanding of the business unit’s key products and services, processes and controls- Solid.

  • Understanding of risk and regulatory requirements of the role- Solid.

  • Knowledge of departmental systems and applications - Solid.

  • Knowledge of process and project management - Solid.

  • Understanding of internal business partner’s business, services and organization - Solid.

  • Analytical and problem-solving skills – Strong.

  • Investigation skills- Strong.

  • Prioritization skills.- Strong.

  • Organizational skills - Strong.

  • Customer service skills. - Strong.

  • Change leadership skills. - Strong.

  • Coaching, mentoring and training skills - Strong.

  • Facilitation and Conflict Management/Resolution - Strong.

  • Ability to multi-task in a fast-paced environment.

  • Deep knowledge and technical proficiency gained through extensive education and business experience.

  • Verbal & written communication skills - In-depth.

  • Collaboration & team skills - In-depth.

  • Analytical and problem solving skills - In-depth.

  • Influence skills - In-depth.

  • Data driven decision making - In-depth.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.