BMO Financial Group Director, US Credit Card Acquisition in Chicago, Illinois
111 W Monroe - 115 S LaSalle
Job Family Group:
The Director U.S. Credit Card Acquisition is responsible to lead the team that is accountable for defining, developing, aligning, and implementing the overall strategy for Consumer and Small Business Credit Card Acquisitions and Early Month on Books in the U.S. This includes acquisition in all channels (Branch, Internet, Third Party Direct Response, Direct to Customer, Contact Center, Digital), across all customer segments, and across all card types including Consumer and Small Business Credit cards. As a member of the North American Leadership team, the Director US Credit Card Acquisition contributes to the overall US Retail and Small Business Payments strategy. The Director has accountability to enable the sales force to effectively sell, fulfill on the sale of credit card products including improving the customer experience and responsibility for key P&L drivers.
This includes development, implementation and accountability for the risk management strategy, adjudication and initial credit limit assignment strategy within the credit risk parameters, integrated channel strategy across all channels and across all customer segments – ensuring tight alignment with BMO Harris Channel and Segment strategies & activities. The Director Credit Card Acquisition is accountable to establish implement and manage a framework and system for driving new Consumer and Small Business payment acquisitions to build U.S. Personal & Business Banking, with a goal of positioning BMO Harris at the top tier level in the marketplace.
Additional accountabilities include the development of the marketing strategy for cards acquisition, acquisition offers and campaigns, including Early Month on Books communications, that drive acquisition and activation, awareness and requires advanced US industry understanding of product, marketing including digital acquisition. As a direct contributor to the achievement of P&BB U.S.’s overall revenue objectives, the Director Credit Card Acquisition will work with partners (within the group, across the enterprise, and externally) to negotiate, develop, implement, and maintain initiatives that generate new accounts and achieve annual revenue, market share, and profitability goals. The Director, Credit Card acquisition will also carry out market research, own the accounting forecasting process, complete competitive analysis to help develop offer strategies that position BMO Harris for success.
The Director will also manage product risks in compliance with legal, regulatory, and risk compliance, and reporting. Collaborates with internal partners across the enterprise to take products to market.
Qualifications & Skills:
9+ years of relevant experience and post-secondary degree in Business or a related field of study or an equivalent combination of education and experience.
Deep expertise with consumer credit applicable to retail and business financing products and specifically credit card
Strong experience working with retail and business product fundamentals, including product design, functionality, and related policies and procedures
Strong knowledge of product delivery infrastructure systems and underlying product interdependencies.
In-depth retail and business banking environmental awareness / understanding.
In-depth risk management associated with new and existing product development and management.
Strong knowledge of process coordination and management.
Experience Building business cases, researching market trends developing go to market strategies and demonstrates strong negotiating skills with both internal and external partners
Demonstrated ability to communicate effectively in both written and verbal form with strong analytic and problem solving skills
Collaboration & team skills; with a focus on cross-group collaboration
Able to manage ambiguity and uses data to drive effective decision making
Creative, analytical and detail-oriented
Strategic thinker with ability to articulate and execute strategy
High level of business acumen and strong P&L understanding
Cross-functional and leadership abilities
Strong influencing and relationship management skills
Exceptional written and verbal communication skills
Thrives on ownership and accountability
Ability to efficiently plan and manage numerous projects and tasks under tight deadlines in fast paced, team-oriented environment
Demonstrate a high level of inquisitiveness, initiative and critical thinking to formulate business issues into analytical problems and devise actionable solution.
Ability to work under own initiative with ability to set priorities in a performance driven environment.
Demonstrated management skills, including ability to prioritize, meet deadlines, follow through on completion of high-profile projects, and people management skills.
Ability to drive and analyze results from Consumer and Small Business open end credit portfolio management activity.
Develop, implement and manage a strategy, framework, and system for driving acquisition in order to build and grow a US Personal & Small Business Payments franchise
Makes strategy and new initiative recommendations to senior leaders on strategy and new acquisition initiatives, based on an in-depth understanding of the business/group.
Own, establish and deliver against annual acquisition targets in the US for all Consumer and Small Business Credit Card types and across all channels of acquisition
Own and deliver a credit origination strategy that delivers against all key acquisition metrics such as: Approval Rates; Activation Rates; First-Use Rates; Cost Per New Account; NRS, and Balances
Responsible for developing and implementing an Early Month on Book strategy that drives key performance metrics
Responsible for providing strategic leadership, design and development and implementation for key initiatives that support acquisitions for the US Payments business, delivering annual goals and tracking key metrics
Provide vision, leadership, and strategy to deliver on the strategic Consumer and Small Business credit acquisition roadmap
Closely work, assist, and support Sales and Distribution channels to ensure effective programs are developed and implemented with competitive strategy and attractive propositions for acquisition
Develop and execute a diverse channel strategy to drive acquisitions
Partner with Marketing, Credit Risk and other key partners on strategies and implementing programs and activities for Credit Card acquisition
Identifies emerging issues and trends to inform decision-making.
Recommends business priorities, advises on resource requirements, and develops roadmap for strategic execution.
Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Conducts independent analysis and assessment to resolve strategic issues.
Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment
Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.
Monitors and tracks performance, and addresses any issues.
Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Leads/supports contract negotiations with vendors and external partners, balancing cost, risk, and performance.
Understands and oversees end-to-end customer experience that may include interactions with clients and sales.
Uses market research, customer insights analysis, and competitive intelligence to develop strategy.
Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.
Drive efficiencies and productivity through the development of continuous improvement to infrastructure and enabling technology
Develop and manage 3rd party relationships to deliver innovative solutions that deliver superior financial performance
Oversee successful completion of all work executed by internal and external parties (on time, on budget, and ensuring quality)
Manage and take responsibility for controlling and monitoring products/program implementation with proper tracking report and analysis – dashboards should be shared with proper stakeholders on a monthly basis
Manage and ensure that Key financial aspects are in line with budget/plan and deliverable
Effectively monitor and handle issues and problems when arise or with preventive action
Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives
Develops an expert understanding of business/group challenges.
Networks with industry contacts to gather competitive insights and best practices.
May consult to or serve on various committees and task forces.
Develop peer, cross functional and cross business relationships to maximize best practice sharing and team effectiveness
Ensure a strong relationship with colleagues in Marketing, Credit Risk, Digital, Analytics and other key partners.
Establish, oversee and maintain relationship with key vendors that support acquisition capabilities
Works with partners to develop salesforce training and materials and manages change.
Develops and maintains relationships with external partners and vendors.
Creates the marketing strategy, including offers and campaigns, and works with Marketing and other partners to execute.
Ensure, as first line of defense, that acquisition models, policies and procedures align to a defined risk-return target, enhance sales, and contribute to a great customer experience.
Acts as a subject matter expert on relevant regulations and policies.
Manages risk associated with portfolio of products, including setting risk parameters and tolerance for losses.
Ensure the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction and establishing goals, and setting limits with the context of the group
Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviors in all that they do.
Ensures alignment between values and behavior that fosters diversity and inclusion.
Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
Attracts, retains, and enables the career development of top talent.
Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
Extensive US Payment industry expertise, specifically Consumer and Small Business Credit Cards
Expertise in Credit Card marketing and Credit Card acquisition
Expertise with credit risk strategies
We’re here to help
At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at https://jobs.bmoharris.com.
BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.