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BMO Financial Group Director, Disaster Recovery Governance, Financial Crimes Unit in Chicago, Illinois

Address:

200 Connell Drive

Job Family Group:

Business Management

The Financial Crimes Unit (FCU) brings together our Cybersecurity, Fraud, Physical Security and Resilience Planning capabilities to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances BMO’s ability to rapidly prevent, detect, respond to, and recover from all security & crisis threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building the 21st century model for security and helping grow the good by protecting our customers and communities. Overall:

  • Extensive experience in technology disaster recovery and technology resiliency testing.

  • Strong technical knowledge for both technology infrastructure and application development.

  • Financial Services Industry experience strongly preferred.

Experience/Awareness in the following are important:

  • a) Cloud Services and internally and externally deployed applications.

  • b) Technical Cyber Resiliency

  • c) Data Center resiliency

  • d) Crisis Response for disaster recovery is a major part of the position

Other Qualifying Characteristics:

  • a) Hands on attitude is essential. Ability to both manage a team as well as get engaged where required.

  • b) Must be able to manage to goals and schedules.

  • c) Ability to be able to understand technology and communicate to both technical and non-technical staff.

  • d) Ability to take Business Continuity Requirements and implement them in the disaster recovery.

  • Able to move beyond Business As Usual and Change the Bank.

Provides support to an assigned business/group regarding Business Continuity and Problem/Event/Recovery Management Frameworks. Includes enhancing processes and protocols and providing subject matter expertise and guidance to mitigate risk. Participates in the development, implementation, and maintenance of Business Continuity Planning (BCP) Projects and Recovery Capabilities for the designated jurisdiction and business/group. Works with designated groups to ensure critical processes are in place in the event of a significant business interruption. Ensures Business Continuity Planning/Event Management compliance with internal/external regulatory policies and guidelines and provides frequent and consistent status reporting.

  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

  • Ensures alignment between values and behaviour that fosters diversity and inclusion.

  • Regularly connects work to BMO’s purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

  • Attracts, retains, and enables the career development of top talent.

  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

  • Acts as a trusted advisor to senior leaders for making business decisions and implementing strategic initiatives.

  • Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.

  • Acts as a subject matter expert on relevant regulations and policies.

  • Develops an in-depth understanding of business strategies & challenges to support effective business continuity management.

  • Leads the jurisdiction enterprise response teams to ensure minimal adverse impact.

  • May consult to or serve on various committees and task forces.

  • Networks with industry contacts to gather competitive insights and best practices.

  • Leads the development, maintenance and management of the LOB Incident Management and Recovery Process.

  • Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

  • Conducts executive level meetings with BCM Steering Committee, Enterprise Risk Management, BMO FC Board of Directors, as well as Regulatory Agencies regarding business continuity planning, recovery testing, event management, and life safety programs.

  • Represents business/group on jurisdictional / enterprise response, recovery and status team in the event of a business interruption incident.

  • Leads the LOB Event Management Team, facilitates the incident response and status conference calls and represents LOB on the Enterprise Response and Status Team for specific events.

  • Acts as the prime subject matter expert for internal/external stakeholders.

  • Ensures alignment between stakeholders.

  • Participates in leading industry forums and consortiums to represent business interests and set standards/practices.

  • Ensures the Bank continues to meet or exceeded Maximum Tolerable Outage (MTO) objectives 100% of the time indicating that all bank wide critical businesses can be recovered within timeframes identified by business and regulatory requirements.

  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

  • Develops and applies the framework for databases; oversees database management in adherence with data governance standards.

  • Designs and produces regular and ad-hoc reports, and dashboards.

  • Identifies opportunities to simplify recovery management processes and to minimize business disruptions.

  • Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

  • Manages databases and provides support for analysis, forecasting and/or data visualization, ensuring adherence with data governance standards.

  • Coordinates the management of databases; ensures alignment and integration of data in adherence with data governance standards.

  • Monitors and tracks performance, and addresses any issues.

  • Ensures quarterly reporting deliverables and participates in the presentation of results and trend reporting for management review.

  • Functions as a business continuity coordinator during an enterprise incident / event and maintains contact with outside business continuity professional.

  • Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

  • Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

  • Collaborates across BMO to develop communications strategies and ensure consistency of messaging, in order to positively influence or change behaviour.

  • Builds and manages relationships among different teams to ensure that proper event management protocols are used across various groups.

  • Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

  • Initiates and manages the event status monitoring and reporting.

  • Recommends and drives improvement of the cross LOB strategic BCP.

  • Serves as primary BCP liaison to external regulatory organizations.

  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

  • Leads the implementation of the Business Continuity, Problem/Event/Recovery Management Frameworks for designated businesses/groups.

  • Provides input into the planning and implementation of operational programs.

  • Manages BCP/Event Management/Disaster Recovery programs.

  • Acts as the central point of contact to coordinate the logistics for implementation of projects/initiatives within Events and Recovery.

  • Executes work to deliver timely, accurate, and efficient service.

  • Provides guidance & support to senior leaders on the development of Business Continuity, Problem/Event/Recovery plans.

  • Coordinates the implementation and facilitation of BCP solutions, including developing & maintaining business continuity documents.

  • Participates in the development, maintenance and management of the business/group Problem Event Management and Recovery Process.

  • Works with internal stakeholders to manage the business continuity plan review, training and testing requirements.

  • Supports the business/group with business continuity impact assessments.

  • Coordinates the responses of the affected business units as required by the business/group event management team.

  • Ensures communication between business units and the business/group event management team.

  • Ensures that all business continuity plans, and testing conform to industry regulations and requirements.

  • Works with technology support groups to ensure all internally and externally hosted applications that are required to support the individual business in the event of a significant business interruption have been identified and are tested in accordance with standards.

  • Keeps abreast of business continuity planning industry standards and best practices as well as regulatory trends as well as Federal Financial Institution Examination Council (FFIEC) guidelines.

  • Operates at a group/enterprise-wide level and serves as a senior specialist resource across BMO.

  • Influences how teams/groups work together.

  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to multiple, interdependent, complex problems.

  • Communicates abstract concepts in simple terms.

  • Fosters strong internal and external networks and works with and across multiple teams to achieve business objectives.

  • Anticipates trends and responds by implementing appropriate changes.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically 9+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Industry certification in BCP or CP is considered an asset.

  • Seasoned expert with extensive industry knowledge.

  • Technical leader viewed as a thought leader for innovation.

  • Verbal & written communication skills - Expert.

  • Analytical and problem solving skills - Expert.

  • Influence skills - Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - Expert.

  • Able to manage ambiguity.

  • Data driven decision making - Expert.

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmoharris.com.

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

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