BMO Financial Group Jobs

bmo home

Job Information

BMO Financial Group Business Technology Training Analyst - Commercial Banking in Chicago, Illinois

The Business Technology Training Analyst is responsible for assisting the NACB Training Manager in organizing training plans, updating bilingual (English & French) training material and participating in the bilingual (English & French) facilitation of the Credit Analyst Development Program / New Hire / Intern and any conversion related Commercial Lending System training sessions.

In addition, the role involves managing the System Provisioning Access Roster process related to the Commercial Lending Systems, which includes the coordination of receipt of Rosters (list of participants from the Line of Business) from the Professional Development team and/or HR for all training sessions. Upon receipt of the Roster, the Analyst will determine the appropriate type of system access required for participants and send requests to the appropriate technology teams to grant access. The role will be the primary responder between the participants and technology teams to request system access and coordinate communication to remediate any access issues. Analyst will escalate any system access issues to the appropriate manager for resolution.

The Business Technology Training Analyst is the Subject Matter Expert for all systems utilized by commercial lending personnel. The Business Technology Training Analyst will also assist with working with the Communications Analyst to update the user manuals in English & French for RRT, Livelink, LTS systems, as well as all other training and guidance materials for credit analysts and other users and to ensure that all content on the NACB Portal and/or SharePoint site is updated as needed and remains relevant.

Additionally, the Analyst will escalate systemic issues to the appropriate manager for resolution and act as the primary responder for the CB CCL Helpdesk (Research and answer questions related to the commercial loan systems including but not limited to RRT, LTS, Livelink, Lending Link Tool, Covenant &Trigger Tool), as well as any other commercial loan systems implemented over time.

This role will also participate in the ongoing development and modifications to existing eLearning English & French Brainshark training materials.

Key Accountabilities:

  • Assists Training Manager in preparing and conducting bilingual (English & French) training sessions related to commercial lending systems to optimize the knowledge and skill of system users.

  • Participates in the ongoing bilingual (English & French) development and modifications to existing eLearning Brainshark training material.

  • Manage the System Access Roster process for all training sessions related to commercial lending systems.

  • Works with the Communications Analyst to ensure that all job aids and user guides are up to date and accurate in both English & French. These materials support the requirements of system users.

  • Identifies areas of data quality that need supplemental training and executes training

  • Provides help desk support to all business purpose lending personnel, identifying what areas to enlist to resolve issues and answer questions as needed.

  • Works with the learning managers to develop and update an employee On-Boarding Program and to create, update and maintain e-learning related to commercial loan systems.

  • Ability to build and assess bilingual (English & French) training needs and implement a thorough and well executed plan.

  • Ability to understand technical / business requirements and translate into business training plan and materials.

  • Ability to work independently with limited supervision.

  • Ability to influence others in the Organization without authority.

  • Ability to build solid relationships across the bank.


  • Strong bilingual (English & French) presentation skills

  • Strong bilingual (English & French) communication skills

  • 2 or more years of experience in commercial credit underwriting.

  • B.A. in Business or Finance.

  • Knowledge of Bank systems including RRT, APMS, LTS, Livelink, Covenant & Trigger Tool and Lending Link Tool.

  • Knowledge of Regulatory requirements

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.