BMO Financial Group Jobs

Mobile bmo Logo

Job Information

BMO Financial Group Director, Credit Structuring in Calgary, Alberta

Address:

525 8th Ave SW East Tower

Job Family Group:

Commercial Sales & Service

Provides exceptional, daily operational service support to grow the Bank’s market share and maximize profitability of client relationships. Ensures client problem resolution is prompt and effective, and that enhancement opportunities are identified and closed or referred during client service interactions. Typically meets client service needs through a pooled call center environment or a dedicated one-on-one relationship with sensitive, complex and/or top tiered clients.

  • Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.

  • Ensures alignment between values and behaviour that fosters diversity and inclusion.

  • Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.

  • Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.

  • Attracts, retains, and enables the career development of top talent.

  • Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.

  • Leads and executes business development plans to that business goals are achieved or exceeded.

  • Provides overall leadership and strategic direction to team; sets context, direction, accountabilities, tasks and assignments.

  • Develops solutions for customer specific issues by engaging multiple internal stakeholders.

  • Participates on client calls as required.

  • Addresses customer services issues according to established parameters, escalating as required.

  • Acts as a subject matter expert on relevant regulations and policies.

  • Influences and negotiates to achieve business objectives.

  • Recommends and implements solutions based on analysis of issues and implications for the business.

  • Manages resources and leads the execution of strategic initiatives to deliver on business and financial goals.

  • Recommends business priorities, advises on resource requirements and develops roadmap for strategic execution.

  • Acts as the prime subject matter expert for internal/external stakeholders.

  • Defines business requirements for analytics & reporting to ensure data insights inform business decision making.

  • Participate in product introduction and change management activity as key client facing, line representative.

  • Leads change management activities related to products and services and compliance/regulatory matters.

  • Leads the execution of operational programs; assesses and adapts as needed to ensure quality of execution.

  • Collaborates with stakeholders to develop and implement processes and procedures to meet employee and client expectations and ensure consistency.

  • Creates policies and procedures for Commercial Bank to ensure quality client service and product delivery while protecting the Banks’ interests and managing risk.

  • Collaborates with managers to develop and implement processes and procedures to meet client expectations and ensure consistency across the Commercial Bank segments.

  • Actively listens to clients' concerns and diagnoses clients’ service needs.

  • Facilitates timely client problem-resolution, engages cross-functional representatives or groups as appropriate.

  • Responds to client concerns in a professional manner to convey ownership, competence, respect for the client relationship.

  • Accurately documents client requests using the group’s tracking systems.

  • Facilitates action to close gaps between client expectations and client experiences in the performance of the Bank and its products.

  • Applies consistent and timely follow ups to demonstrate a commitment to customer satisfaction and high standards of responsiveness.

  • Serves as an advocate for individual clients and escalating issues as necessary to facilitate the timely resolution of service problems.

  • Supports the development of tailored messaging, which may include writing, editing and distributing communications.

  • Tracks collection of client service fees

  • Collaborates with internal and external stakeholders in order to deliver on business objectives.

  • Executes work to deliver timely, accurate, and efficient service.

  • Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

  • Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.

  • Implements changes in response to shifting trends.

  • Broader work or accountabilities may be assigned as needed.

Qualifications:

  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • If a Credit Qualifiable job, Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.

  • Seasoned professional with a combination of education, experience and industry knowledge.

  • Verbal & written communication skills - In-depth / Expert.

  • Analytical and problem solving skills - In-depth / Expert.

  • Influence skills - In-depth / Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

  • Able to manage ambiguity.

  • Data driven decision making - In-depth / Expert.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

BMO Financial Group Serving customers for 200 years and counting, BMO is a highly diversified financial services provider – the 8th largest bank, by assets, in North America. With total assets of $728 billion as of October 31, 2018, and a team of diverse and highly engaged employees, BMO provides a broad range of personal and commercial banking, wealth management and investment banking products and services to more than 12 million customers and conducts business through three operating groups: Personal and Commercial Banking, BMO Wealth Management and BMO Capital Markets.We serve Canadian clients through BMO Bank of Montreal®, our personal and commercial banking business, BMO Nesbitt Burns®*, one of Canada's leading wealth management firms, and BMO Capital Markets™, our North American investment and corporate banking division.In the United States, clients are served through BMO Harris Bank, a major U.S. Midwest personal and commercial bank, and BMO Private Bank, with wealth management offices across the United States, as well as BMO Capital Markets™, our North American investment and corporate banking division.We help our customers make money make sense by delivering the broadest range of financial services through a single point of contact. Our financial service professionals provide access to any services our customers require across the entire enterprise.

DirectEmployers