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BMO Financial Group Senior Manager, Strategic Initiatives in Brookfield, Wisconsin

The Strategic Initiatives team in North American Treasury & Payment Solutions works on some of the most interesting and challenging opportunities and challenges within the Bank. We develop and maintain BMO’s comprehensive strategy for commercial payment services and capabilities across Business Banking, Commercial and Capital Markets. Treasury and Payments is a dynamic area due to continuously evolving client needs, technology advancements, regulatory changes and competitive market conditions.

The TPS Strategy & Initiatives team ensures that our strategy aligns to BMO’s channel, segment, and overall payments strategies. The team develops, maintains and shares an advanced knowledge of the payments industry and where we currently stand. Using this information, we also ensure the strategy and product suite keeps pace with technological innovations that are transforming the payments industry. Finally, we also focus on delivering initiatives that are cross-team and across segments, providing guidance from strategy development through to execution.

Within the context of the overall TPS strategy, we will use our advanced knowledge of the commercial payments business, plus a deep understanding of our sales teams and clients, to ensure our strategy puts the customer in the centre and contributes to increasing market share, share of wallet, customer retention, and supports our longer term business goals.

This role supports the development of BMO’s North American strategy for Treasury & Payment Solutions. The incumbent is also responsible for: socializing and selling the strategy with partners and senior executives; ensuring the strategy aligns to BMO’s channel, customer segment and overall payments strategies; developing and maintaining an eye on industry insights and competitive intelligence, and ensuring product development aligns to the strategy.

Key areas of accountability:

Industry and customer knowledge

  • Develop and maintain an in depth understanding of the North American Payments industry including: customer needs and trends; the regulatory environment; competitive dynamics and best practices; technology changes, and economics.

  • Serve as BMO’s expert on the global emerging payments landscape and share key insights and important developments with relevant stakeholders.

  • Research customer needs and behaviors and assess impact and likelihood of customer adoption of new products, services and technologies.

  • Regularly scan the financial services and other industries to identify trends and best practices and maintain current competitive intelligence.

Strategy and roadmap development

  • Formulate proposals for strategic initiatives that differentiate BMO in the marketplace.

  • Identify and evaluate new opportunities and technologies.

  • Contribute to the development of BMO’s North American Treasury & Payment Solutions strategy.

  • Continually refresh strategy and roadmap as the industry evolves and work with internal and external stakeholders to execute strategy.

Individual product/topic strategies

  • Partner with product teams to develop strategy and high level product design for individual products/areas.

  • Build business cases for new products/services/technologies and secure commitment to launch and fund development project.

  • Support business development and TPS leaders in identifying and evaluating potential opportunities for client experience improvement, business growth and innovation.

Relationship management

  • Establish and maintain effective working relationships with key stakeholders across North American Payments, other BMO businesses and corporate groups, and external partners and vendors.

  • Work closely with channel and customer segment teams to ensure alignment of strategies.

  • Work closely with North American Retail Payments team to identify and capture synergies in emerging payment developments.

Change and initiative leadership

  • Establish a strong link with TPS and Segment steams to lead initiatives and proactively work with partners to ensure that initiatives deliver targeted benefits and are aligned with TPS strategy.

  • Develop and lead strategic initiatives based on TPS strategy to improve overall capabilities of the business to drive revenue growth and profitability.

  • Perform/facilitate initiative or business reviews to ensure that business goals are met.

Knowledge and skills:


  • Experience in strategy development and implementation, acquired through 3+ years with a premier strategy consulting firm, or 5-10 years in a similar role in industry, including experience in CX strategy at large organizations

  • Strong analytical skills with high-level of data understanding and client-focused data analysis

  • Ability to frame the problem and translate conceptual thinking into strategic plans to facilitate decision making for executive level audience

  • Advanced collaboration skills to influence various levels of stakeholders and partners

  • Relevant experience in Commercial Banking, Payments industry / emerging payments or in payments-related consulting a plus


  • Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.

  • Seasoned professional with a combination of education, experience and industry knowledge.

  • Verbal & written communication skills - In-depth / Expert.

  • Analytical and problem solving skills - In-depth / Expert.

  • Influence skills - In-depth / Expert.

  • Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.

  • Able to manage ambiguity.

  • Data driven decision making - In-depth / Expert.

  • Strong business acumen

  • Proven ability to establish conducive working relationships with executives and managers across different groups

  • Ability to drive change

  • Very strong quantitative, analytic skills and economic modeling skills

  • Strong leadership skills

  • Team-oriented, collaborative and flexible

  • Results-oriented and self-motivated with a commitment to excellence

  • Creative, lateral thinker with ability to deal with ambiguity and uncertainty

  • Time management skills and the ability to work under tight deadlines

We’re here to help

At BMO Harris Bank we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

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BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. BMO Harris Bank N.A. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO Harris Bank does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO Harris Bank, directly or indirectly, will be considered BMO Harris Bank property. BMO Harris Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.